Xtractor Depot Reviews | Read Customer Reviews of xtractordepot.com

Xtractor Depot Reviews | Read Customer Reviews of xtractordepot.com

Xtractor Depot reviews

455 approved reviews, newest moderated first

Jason T.
Jan 10, 2019
Great service will defiantly be back…
Great service will defiantly be back soon
Report
Chris H.
Jan 10, 2019
Great Job done
Great Job done. Fast turnaround on my repairs done.
Response from Xtractor DepotFeb 15, 2019
Hi Chris! Thank you for your feedback! We definitely have a great service department! They truly appreciate your compliment! Let us know if you need anything in the future we can help you with! Thanks Chris!
Report
Seth K.
Jan 4, 2019
Took 7 Days for my one tool to arrive-…
Took 7 Days for my one tool to arrive- but 7 minutes to pull money from my account for payment. Shipping was over 25% of purchase price.
Response from Xtractor DepotJan 4, 2019
Hello Seth, Thank you for your feedback! We take customer service very seriously. Your order was placed on the 23rd, and unfortunately we were closed on Christmas Eve and Christmas Day and then the weekend hit. Your package was picked up from our facility the following day we were open on the 26th. If there is anything we can help with in the future, please let us know! We are happy to look into it for you. Thank you Seth.
Report
James C.
Jan 3, 2019
Everything was awesome
Everything was awesome! Good communication, shipping was fast, product was well priced. Good stuff and I’ll order from them again at some point.
Response from Xtractor DepotJan 4, 2019
Hello James! Thank you for your feedback! We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future! Thank you James!
Report
Anon
Jan 3, 2019
They occasionally sell parts that leak…
They occasionally sell parts that leak catastrophically. They will replace if you show them proof, but such products can result in operator death
Response from Xtractor DepotJan 4, 2019
Hi Anon, thank you for your feedback. We take these issues very seriously.
Report
Gabriel
Jan 3, 2019
Service is not that great
Service is not that great Closed on Saturday Have given my employee wrong tanks and items.
Response from Xtractor DepotJan 4, 2019
Hi Gabriel, Thank you for providing your feedback and letting us know about this issue. We apologize for the mistake with the wrong tank, attention to detail is one of our core values. We are also working on opening back up on Saturdays to meet all our customers needs! If you need anything else, please let us know! thank you Gabriel!
Report
Coolguy
Jan 3, 2019
Good experience nothing to complain…
Good experience nothing to complain about!
Response from Xtractor DepotJan 4, 2019
Hi Coolguy! Thank you for taking the time to leave us feedback! We greatly appreciate it! If there is anything we can further help you with, please let us know! We look forward to working with you again in the future! Thank you Coolguy!
Report