X-SenseReviews of x-sense.com

I’d like to personally congratulate the X-Sense team for their prompt responses and the helpfulness they showed in my case. I placed an order for 20 water sensors, but due to an error (I’m not sure if it was on their end or the shipping company’s), I only received half of them—that is, 10. I sent them a message with photos of what I had received, screenshots of the payments I made, and the price listed on their website. This was on Friday, October 2. On Saturday, October 3 (even though it wasn’t a business day), Ling, one of their employees, replied to thank me for the information and apologize for the error. She asked me to confirm the information they had on file about me and told me that as soon as I did, she would send the rest of the order. I confirmed it right away. The next day, Sunday, October 4 (again, normally a day off), another employee, Shura, replied. She confirmed that they had received my message and that the package was ready to be shipped the following day—that is, Monday. He told me it would take between 3 and 7 business days, and it took 5, so that was really good. Overall, I’m very grateful to the team for their responsiveness, and especially to Ling and Shura for taking time out of their weekend to resolve my problems.

Il prodotto è molto valido e l'applicazione eccezionale. Tutti gli allarmi vengono immediatamente mostrarti sul cellulare in tempo reale e l'installazione è facilissima. Durante la mia esperienza di utilizzo ho purtroppo riscontrato un problema con il primo dispositivo utilizzato(dopo 1 anno), tuttavia una volta segnalato l'accaduto all'assistenza, ho ricevuto un ottimo supporto da parte di Ling. Senza problemi hanno sostituito il dispositivo che ora funziona benissimo. Ancora un grazie a Ling e consiglio il prodotto anche per l'ottima assistenza . Michele Vitale

I had a Problem getting the system operational and sharing it with my service provider. It turns out the problem was with the documentation, and Ling was extremely helpful in leading me to a solution.

En moins de deux jours, j'ai obtenu les réponses précises et précieuses et une notice d'utilisation indispensable pour moi, tout cela dans des échanges de mails très sympathiques avec Ling du Service Client. Merci ! :-)

Wir hatten uns ein Rauchmelder-Set bei X-Sense gekauft, zu einem super Preis direkt auf der Homepage. Die Rauchmelder kamen sicher verpackt und sehr schnell bei uns an. Das Anbringen und die Installation der Geräte, war richtig einfach über die tolle App. Nach einigen Tagen meldete ein Rauchmelder Feuer, es war ein Fehlalarm. Das passierte noch zweimal, daraufhin schrieb ich dem X-Sense Kundendienst. Wir erhielten fast sofort eine Rückmeldung von Herrn Ling. Er war sehr hilfsbereit und versuchte uns schnell mit dem Problem zu helfen. Wir erhielten nach der Ursachen-Recherche, problemlos einen neuen Rauchmelder. Vielen Dank an den sympathischen Hern Ling. Wir können X-Sense mit gutem Gewissen empfehlen. Wir sind sehr zufrieden :-)

Sehr schnelle lösungsorientierte Antwort! Problem wurde prompt gelöst!

As I had purchased "return insurance" and needed to use it (as I ordered the wrong item...), contact with Ling at X-sense made it even MORE worth it. QUICK and thorough replies to all my (almost daily :) ) questions and concerns. It was greatly appreciated!

Die Schrift der Bedienungsanleitung ist für mich persönlich zu klein. Herr Ling hat mir aber diesbezüglich spontan geholfen, indem er mir ein PDF A4 zustellte. Der Ausdruck hatte bei mir nicht gleich auf Anhieb geklappt. Herr Ling hatte aber die nötige Geduld mit mir und war immer sehr freundlich. Der Ausdruck konnte ich dann doch noch ausführen. Auch für die Platzierung des Brandmelders hatte er mir geholfen, was ich sehr zu schätzen wusste. Der Service von X-Sense ist lobenswert.