WyzeReviews of wyze.com

I called with a question, got a human, they knew things, solved my problem. I wish this happened with all companies.

The support was Fantastic...

Well this time I tried and was successful but when I first got my phone almost 8 months ago I wasn’t able to login and then I was set another email and was able to get back in

Knowledgable tech

Customer support guided me in linking my one camera account with a new additional camera and payment plan. Many thanks.

The cameras take forever to connect. If there is an active thief. All your stuff will be gone by the time it loads up. I was a loyal customer since the beginning. Once a great company and now unworthy of my trust. Cheap camera yes, but I'd rather pay more for something that doesn't limit how i can view cameras. The latest I got notification was 10 minutes later majority of times

⭐ 1 Star — Extremely Disappointed With Wyze Security Cameras EDITED POST AFTER REPLY FROM WYZE: I have already worked with Wyze Support and followed the troubleshooting steps I was given. Unfortunately, those steps have **not resolved the problems**. I continue to experience excessive loading times, lag, app crashes, and missed recordings across my cameras. The most serious issue is that **two of my Wyze cameras failed to capture a shooting that occurred behind my house**. I purchased **seven Wyze cameras** and paid for the full-service subscription because I expected a reliable security system. At this point, I have **no confidence that these cameras will record when an important event actually happens**. Please understand that directing me back to support and asking me to repeat troubleshooting steps is **not a resolution**. I need Wyze to address the underlying reliability problem and provide a meaningful solution. This is a security system. Missing a critical security event is not a minor inconvenience—it is a serious failure of the product’s intended purpose. I expect Wyze to take this matter seriously and explain what it is prepared to do to make this right. ORIGINAL POST: I purchased **7 Wyze cameras** expecting a reliable security camera system. Unfortunately, I have been extremely disappointed with my purchase. The cameras and Wyze app take **far too long to load**. By the time I open the app and the cameras finally connect, I have often already missed the event I was trying to see. This defeats the purpose of having security cameras. What really concerned me was an actual **shooting that occurred behind my house**. Two of my Wyze cameras did not capture the incident. I purchased these cameras specifically to help monitor and protect my property, so having cameras fail to capture an important event is extremely frustrating. I was also paying for **Wyze's full service/subscription**, so I expected significantly better performance and reliability. I now have **7 Wyze cameras that I don't feel I can depend on when something important happens**. The slow loading, missed events, and unreliable recording have made me seriously question whether I should continue using Wyze. I would like Wyze to explain why the cameras take so long to load and why important events are sometimes not captured. At this point, I would also like to know what options Wyze can offer regarding a **refund, replacement, or other resolution**. I would strongly recommend that potential customers research these reliability issues before investing in multiple Wyze cameras and subscriptions.

Had what turned out to be a hardware issue with a pancake v4. Customer service and their tech support walked me through the process to attempt to fix. Unfortunately it was non-repairable so they walked me through the process of applying warranty claim. Everyone involved was extremely helpful and responsive. Even the chat function, which im usually not a fan of was very intuitive and useful. Thanks to the folks at Wyze, keep it up!