D N.
Awful company & customer service
Unless you go thru Amazon, DO not buy anything from this company. Their robot first of all does not work. The motor ran but it did not clean the pool whatsoever. They then give you the runaround and tell you that they will send a return slip AFTER you send them a video of it not working. I had to tell them “the item is not defective, your invention just does not work”. Numerous people have reported that the equipment has exploded. I imagine they are getting hit with lawsuits and I am going to report them to the BBB because they are trying to refuse to take a return and it’s within the 30 day period. For anyone dealing with this bs, pay it yourself to return it in time, report them to the BBB and then last resort, dispute it if they don’t process your return with your cc company. They are going to go bankrupt at this rate. They paid for their ratings.
Response from WybotpoolFeb 3, 2026
Dear Valued Customer, Thank you for your valuable feedback and attention. We consistently prioritize the experience of every customer, continuously optimizing and enhancing the quality of our products and services. We are committed to providing you with an exceptional and more reassuring user experience. Should you have any suggestions or questions, please feel free to contact us at [email protected]. We are always happy to assist you. Wishing you all the best! Best Wybot Customer Service Team Irene