Wool & OakReviews of woolandoak.com

Putting aside the fact that it took nearly a year to receive the Nova Small with very unhelpful customer support, I am incredibly disappointed with the product. It's borderline false advertising. The nova bag small is unusable. I am not a large person and I can't come even close to fitting one of my suits, let alone an entire weekend worth of clothes. All of the Nova small imagery and video content on the website is very clearly that of the nova large, and very misleading. The bag is narrower than a standard hangar and far narrower than the shoulders of my jacket. Not to mention if you put a pair of shoes in the shoe compartment, there is zero room for anything else in the interior. There's more useable space in a small backpack than this bag. Would not recommend unless you are a well travelled toddler.

What a fraud. If only I had looked at the reviews from others before I got sucked into buying from this company. They are a total fraud, they take your money but never deliver what you ordered. If fact their software systems are so slick that even when I was trying to find a phone number for them to talk with someone, which no one answers, their system starting sending me emails trying to get me to buy more. Their products look great but if you never get it what good are they. Avoid this company DO NOT PURCHASE FROM THEM unless you want to just throw away money. Wool and Oak sent a response saying they facing some unexpected challenges, which impacted their ability to serve customers but then they should just stop taking orders, or take orders on a waitlist without taking peoples money. They have no clue what they are doing, and are just a FRAUD taking advantage of people. Do not buy from them.

I ordered my bag in January of 2024. I received an email in April that it would likely be summer before I received my bag. I sent a follow up email in June asking for an update and got a reply within 24 hours that it would be late July. But…I received my bag last week (1st week of July) and just returned from my first business trip using my large Nova bag. LOVE it!! Great quality. Love all the pockets, zippers, sections to put things in. The telescope handle is the perfect length. The weight of the bag is great. The zippers are a little stiff but will loosen over time I’m sure. It was worth the wait and Wool and Oak’s communication was timely whether they were driving the communication or were responding to me. I’m thrilled with my purchase!!

The delivery took a long time, but the bag arrived and it seemed quite nice. But then a week later an extra bill of 90 euros arrives for import duties, after which my kickstarter early bird bonus vanishes completely. I'm sure the info was somewhere hidden in small print, but if I had known I would not have invested. So I have been waiting forever, and in the end I would have been better off if I had simply bought it once available. And now I have used it.. And it loses a star again, and it is lucky it doesn't loose two. It's not worth the money. The zippers are crap. You need a lot of wiggling and force to get the bag in shape. And when i tried to close the top the zipper broke.. You can't carry a laptop if the bag is slightly full. You will simply bend your precious technology. The wheels are so close together the bag easily topples and the handle feels flimsy when you are using it with a full bag. I doubt it will last more than four journeys. And lastly my suit came out of the bag as wrinkled as with my normal bag.. I wish I had not bought this one.

Bag arrived in Italy and was amazing. I know there have been some troubles with shipping but the company always took care of communicating with customers and updating about issues that were caused by them btw. Brand and item super approved.

Let’s start with the actual bag. I finally received it about a month ago and I am now getting to use it on holiday. It did take a long time to get the bag. But, now that I have it, it’s fantastic. During the delay, we purchased 2 Solgaard rolling “closets” and I started to pack mine for our trip. Once I had it packed, I realized that everything wouldn’t fit. I then transferred everything into my Nova and was pleasantly surprised as to how much I could fit in it. Everything that went into the Solgaard bag plus enough room after for 5 days worth of pants/shirts that all went in the outside of the bag. Then I was able to put all my toiletries, 2 pairs of shoes (one dress one sneaker), all of my undergarments and medicines in the inside of the duffle once it was folded up. The construction is stellar, the quality of the leather and the zippers is really great. It rolls easily through the airport on both tile and carpet. It fits in the storage compartment of both flights to our destination. It does everything I hoped it would do for our trip. Now, let me address the elephant in the room. It did take a LONG time to receive it. I do feel that wasn’t due to anything by the people at Wool & Oak. Could it have gone smoother? Yes. Did they keep me updated with the latest information they had at the time? Yes. I guess I just had a “I’ll get it when I get it” attitude about the whole process. And when I did get it, I was more than thoroughly impressed with it.

Just received my Nova bag and it is great. Sure, there was a wait - but Wool and Oak communicated clearly with updates explaining what was going on and why. A little patience goes a long way!

Still waiting for the Nova bag, ordered in Januari!! Don't order here, you will never get your order!!