Wool & OakReviews of woolandoak.com

The Nova bag is amazing. It is not cheap, but it’s high quality and incredibly versatile. I experienced a big delay, but all the way through wool and oak has kept me up to date about the delay that was no fault of their own. I am a happy with my bag. I need to watch out for the rest of the family nicking it for themselves!

I backed their campaign for Nova bag (large) on Kickstarter last year and I admit it took a bit long to get it, but the reasons were explained. I am not someone who needs to be updated about the process in detail and being spammed with an e-mail every week or month. I only started to look for the information when the expected delivery date was past due.. then it was communicated to the backers what had happened. Maybe the communication was a bit neglected, but when they were busy solving the problem and the situation was evolving it was hard to communicate something and they surely wanted to avoid giving incorrect information which they would need to dement later. What counts is that they promised on delivery of the bag in the end and in the quality and looks as had been communicated from the start. When I saw the campaign, I was quickly seduced as I wanted to buy a similar bag from a more expensive brand.. But Wool & Oak offered a better price, bigger volume and more colors and their leather has a structure. The leather in dark coffee color looks good, feels quality, seams are precise and neat, zippers look sturdy as well. Volume is generous and I can pack for at least a week-long business trip and have also another more casual clothes with me. Wheels look good quality either and are silent. Handle feels soft (wrapped with leather) and quite solid, so it's easy to move around with the full bag. I was positively surprised to find out that I could also fit my Boox MaxLumi 2 in the side pocket. The compression bags are also nice and match the style of the bag.

I've received my bag and cubes, and it appears as advertised throughout the campaign. This was my first Kickstarter for a very long time, and I was happy with waiting... to a point... The company then experienced a series of delays which I'd draw up as pretty unfortunate. Yes, they could have communicated better at times and at two points I forgot I had ordered this altogether and forgot to check in because the time between updates was so long but it has ultimately got there in the end. Once the shipment was released to W&O I received it pretty quickly all the way in New Zealand via FedEx.

Even with the delay, they are very professoinal. It took way longer than expected for my bag to arrive but I can say for sure that the product is really good! As soon as they have more reliable delivery dates I will order another one. Keep it up!

I've had the Noval Large bag for less than 2 months, and the zipper broke! I've reached out to customer support several times with no response. I'm very disappointed in the product and the level of customer support. Given this is a luxury bag...the customer service does not match.

Note that for all pre-orders, beyond 7 days after ordering there are no refunds, PERIOD. This means that once you get the bag, regardless of the workmanship, quality, or fitness of purpose, you are stuck with the bag. I attempted to cancel the order before it was shipped, and return the bag once I saw it, and was refused. I did not order it through a crowdfunding site where this type of policy might be expected, but through a Facebook ad that took me to their web page.

Inconsistent customer service experience, poorly managed logistics, takes a lot of work and handholding as the customer to ensure receipt of item - very stressful experience.

I finally received the canvas bag after waiting for many months past the promised delivery date… So disappointed in the quality of the workmanship… the zippers are sewn in poorly and it is a struggle to zip the bag closed. The bag is useless to me, I travel for work frequently and don’t have the time to struggle with the zippers or have the anxiety that perhaps I won’t be able to close the bag. I have been going back and forth on returning the bag for refund. I do not expect a replacement to be any better since this bag was QC’d and passed. Perhaps the bag “works” better in leather, but that is too much of an investment. I am now providing videos of managing the zippers and hope that a refund is in the making. Happy to send the bag back so someone there can struggle with this handiwork….Hoping for a good resolution to this situation of poor quality and awful customer service….