Albert Y.
Similar to others here -- Update*
Similar to others here, I pledged early for a large leather Nova bag on Kickstarter in July 2023. It got funded in August, which is when I made the full payment. It is now the end of July 2024, so 1 year and no bag. There have been updates regarding the first shipment being held in customs. However, two weeks ago, this shipment was released to Wool and Oak. They were supposed to ship them the following week. After that week was up, I reached out to them to inquire about my order. Radio silence. It looks like some people have received their bags and are happy, but a successful business should follow through on every order. I will update if and when I hear from them. *Update: I received my large leather Nova bag this evening (8/8/24). It is a beautiful bag and well designed. Although I have yet to use it, I am pleased with the purchase. I have updated my review to 4 stars. The reason that it didn't get the 5th star is the unbelievably long delay in shipping the bag. The company needs to improve its logistics and customer service. If it can do this half as well as they design products, it will be successful.
Response from Wool & OakAug 9, 2024
Thank you for your patience and for providing an update on your experience. We sincerely apologize for the delays you encountered and the lack of timely communication. We're relieved to hear that your large leather Nova bag has finally arrived and that you find it to be beautiful and well-designed. We acknowledge the frustration caused by the shipping delays and are actively working to improve our logistics and customer service. We've since brought on 4 more customer service agents to help us out. Your feedback is crucial for us to better serve our backers and customers. We're committed to ensuring a smoother experience moving forward and hope to earn that fifth star from you in the future. Thank you for choosing Wool & Oak and for your candid feedback. Cheers, Johnathan