Wool & OakReviews of woolandoak.com

I would rate the Nova bag 3 stars, but withdrew a star and gave WoolAndOak a 2-star rating because of the delays and insufficient communication. As many others have experienced, I also had trouble with the delays and communication with WoolAndOak. I pre-ordered the Nova bag back in August 2023 from their website and was supposed to receive it in January 2024. I received it in June 2024. It's a Kickstarter, so you decide whether or not that is acceptable. As far as the bag goes, I would rate it 3 out of 5 for value for money. New buyers should be aware of two knobs on the outside of the shoe compartment. These are meant to protect the bag when used as a suitcase, but they do look a bit odd. These knobs are not shown in the pictures on their website. The leather is full-grain but feels a bit plasticky, and the zippers are a bit rough. However, I think both of these things would improve with use. The bag I received had some scratches in multiple places. It's a cosmetic issue that hasn't damaged the leather, but it's quite annoying to see on a new bag at this price point. I would expect a discount for this, but let's see what WoolAndOak will say about that. If I had to buy the Nova bag today (looking past the shipping delays), I probably wouldn't. I like the many features it has, but at this price point ($505 including shipping), I would rather buy a higher quality duffle bag with a shoe compartment and do without the other features. If you are thinking of buying the bag today, you should buy it for its many features and not the quality of the bag. For that, you can find better value-for-money leather duffle bags at the same price point. PS: If you pre-order the bag, you can't get a refund or return it. And if you live outside the US, you can expect to pay taxes on top of the price on their website, but WoolAndOak do make this clear. Answer to WoolAndOak comment: Thank you for clarifying what i already clarifyed. If you look at the the end of my review, I write "but WoolAndOak do make this clear"

don't know why- but in the end 9 month is lots of time . but it is only 5 - we was suppose to receive on Jan . got on June but it is here. and it look like a very nice one to travel for 4-5 days . (most of my travel ). i will return next year to say after several times - who it was :) many thanks!!

As part of the Kickstarter campaign 2023, I backed the Nova Large in sand-colored leather with the matching compression pack on 01.07.2023. The decisive factor was the design and functionality of the product, which I found very appealing. The package arrived on Friday, June 14th 2024 The bag is as promised, looks high quality, is well made and I'm looking forward to using it on my upcoming business trip. I will provide a further review on my return. Stay tuned. I found the communication from Wool & Oak to be honest, transparent and satisfactory at all times. It is inevitable that there may be delays due to force majeure, so the good communication provided all the more clarity. As for the release of containers, well, ... this happens sometimes. This is the risk to take. To quote William Shakespeare: All's well that ends well. I am 100% convinced of the product and Wool & Oak, it will not be the last product I buy from this company. Thomas

I purchased the All Day Bag from W&O in October 2023 and started using it in December. Despite only carrying light items and using it three times a week, the bag broke after six months. The quality is poor, likely due to subpar Chinese manufacturing, and it's unreasonably expensive. Additionally, customer support has been unresponsive and failed to provide any feedback on my complaint. I do not recommend this brand, especially considering the expensive prices amid their products for such a poor quality and customer support

I am only posting this for the benefit of those that need some hope. Large Nova bag ordered in December, estimated delivery was April. Same issues, shipping delays, customs hold ups, working with legal to get shipment released. I received my bag today. I can only say it looks like what I purchased, haven’t zipped it or pulled it together yet.. but it’s here. So there is hope. My experience was a December purchase and June 14 delivery.. can’t speak for delays longer than that and I did complain too. I was losing hope but wanted to share that it arrived finally.

They make pre-orders of item to avoid any returns „"All Pre-order sale items are final and cannot be exchanged or refunded. You have up to 7 days to cancel your pre-order item from the time of purchase. After 7 days, the pre-order sale is final." This policy is in place because we offer our pre-order items at a steep discount, and it helps us manage our inventory and production more effectively. Given that the pre-order period for your purchase has passed, we are unable to process a refund to your credit card.“ Anyway there is no discount on the bags, I paid normal price 505$ without any personalized changes. Delivery period- they promise 3-4months but I recieved a bag after 6months. They are very not clients oriented! Such a bad experience… I will never buy anything from this company.

Do not buy if you have a deadline for receiving the product. Ordered in March with the condition that I receive it by June as I was taking it abroad as gift. I still have not received it and they just told me I cannot get a refund

Read the reviews and see for yourself? Scam of a company taking peoples money with excuses after excuses. Ordered my bag in June 2023 and still awaiting delivery. Automated reply with no human contact to cancel the order beware of wool and oak. I have reported to kickstarter also and do not take the replays as another “company” try to bad mouth them this is a genuine scam to raise massive funds and not deliver or drip feed delivery to maximise sale valve