Wool & OakReviews of woolandoak.com

I was one of their early adopters back in 2017 that purchased their overnight set backpack. The backpack is starting to fall apart in key areas even though I took great care of the backpack. Back then I I put my trust in an unknown brand because they offered a lifetime warranty, which I had proof of. Today they got back to me and told me that it is normal aging, and they offered me a measly $50 off. on my next purchase. I would not trust this brand as they are dishonest and lack customer service. The leather getting weak and falling apart is not aging when well taken care of.

Commande effectuée en novembre 2025 et toujours pas reçu ! Se plaint d'un cambriolage mais en attendant , cette entreprise n'est pas mieux puisque c'est des voleurs !! Refuse le remboursement de la commande , ne répond pas au mail , efface les commentaires sur les réseaux !! Bref à fuir car ne sont pas fiable du tout ..

I’m only writing here because they have filters in place on their website that don’t even allow for a shred of negativity to be posted. I gave the product 4 stars despite a notch literally breaking and having terrible customer service, but it never saw the light of day because I made a reference to their customer service. I took the time to take pictures and videos so people could see what it looked like in reality, but this brand would rather their consumers go in blind.

Fuyez ce site et faites travailler les teinturiers passionnés et sérieux, pas les arnaqueurs comme woolbags. Commande toujours pas arrivée et mes mails restent sans réponse. Cette commande fait suite à une première commande qui serait remboursée si on effectuait une deuxième commande. Voyez l'arnaque maline.J'effectue ce jour un signalement à la répression des fraudes.

I have ordered from this company before however when i ordered a back pack that i never even opened and wanted to return it as it was not needed they told me i had surpassed the 14 day window (by a couple of days) i explained that it was shipped to my address in Florida and i was away for two weeks so did not receive until o went back. they stated they will never make an exception. i am appalled and will donate to charity however i have never encountered more rigid customer service from any store or website i have bought from. this is not a good company to purchase anything from

I ordered the Porto 14” on December 18 with a four-week delivery estimate. It has now been pushed to April - four months for a premium-priced bag. I was fed repeated “3–4 week” timelines that kept moving, and only after repeatedly pressing them did they admit the real restock date. Offering just 15% off after missing the original timeline by months is terrible. If you charge premium prices, you should deliver like a premium company, not screw over your customers. All of their customer response emails were clearly written by AI. Horrible experience!!

I’m extremely disappointed with this purchase. The biggest issue is the zippers. They are very difficult to open and close — stiff, resistant, and not smooth at all. After receiving the bag, I looked back at other reviews and noticed multiple people mentioning the same zipper problem. Unfortunately, I now understand why. For a bag at this price point, the zipper function should be effortless. Instead, it feels like a constant struggle just to access the compartments. Another major design flaw is the bottom of the bag. It has rigid, almost spike-like feet that protrude more than expected. They feel unnecessarily sharp and could easily scratch another bag if stacked, damage surfaces, or even scrape someone if bumped. It’s an odd and aggressive design choice for something meant to be practical and travel-friendly. To make matters worse, the item was marked Final Sale, so I’m now stuck with a bag that doesn’t function smoothly and can’t be exchanged. That’s especially frustrating given the zipper issues appear to be a recurring complaint. It feels like the final sale designation conveniently protects the company from addressing a known design problem. For a brand that promotes quality and thoughtful design, this experience fell far short of expectations.

I ordered a duffle suitcase that arrived defective. I immediately documented the issue and provided a video showing the defect. I acknowledge that it took me six days to complete the return process. However, once that was done, it took the company eight additional days to ship the replacement, despite assurances that the replacement would ship without waiting for the return to be physically received. The return experience itself was unnecessarily frustrating. The online return system did not allow me to select an exchange, which was my only intent. I was forced to choose a gift card instead, which later became an issue when the item was no longer on sale. What made this experience truly frustrating was how it was handled. Their polished, empathetic emails felt completely disingenuous. They repeatedly framed standard corrective actions as “courtesies” and implied that the delays and frustration were my fault, when it all stemmed from a defective product and a poorly executed return process. In the end, I got the replacement, but what should have been a simple exchange became a prolonged ordeal. Their repeated apologies and claims of empathy are empty, and their touted excellent customer service clearly does not exist. I will not buy from this brand again and cannot recommend them.