Wool & OakReviews of woolandoak.com

Wool and Oak was wonderful to work with and very helpful. The quality and ingenuity of the product speak for themselves.

The duffle suitcase is amazing. My zipper, however, burst open during my first trip, causing me to travel with a bag that wouldn't close. I feel this was a fluke because I can tell the quality of this product is clearly top notch, and these things sometimes happen. I was able to return the product and customer service was impeccable, sending me a new duffle suitcase within days. I'd buy from them again.

Zander might be the only one working the Wool and Oak email because it’s clear that’s the only person anyone mentions lol. Bag is large, spacious, and functional. Shipping delays are a known issue for this brand according to the numerous reviews and I wish I knew that going in, I was hoping to have this bag at the start of a new job and didn’t get it until a month later. Bit of a bummer but the constant communication and update is there. The size of this bag is perfect for travel but that strap better be fortified because with the stuff I can fit in this bag, she’s gonna be HEAVY. Excited to take her on work and personal trips, I fear I may revert back to my backpack ways because of the weight. But it’s a CUTE bag. I’m already toying with the idea of getting the smaller size for every day use.

Positive update on previous 1-star review from Feb 7, 2024: The bag arrived on June 11th, 2024, and it is of excellent quality. I continue to use the bag on all of my trips. As I am 6'5", it is great to have a bag that I can use as a carry-on for a suit, shoes and additional clothes. The bag is durable and stylish! Loving the wheels, as most garment bags do not have wheels for transit. This is an excellent bag and worth the wait! Thanks Wool & Oak!

I love the duffel suitcase bag I just purchased as well as my large nova roller bag. Wool & Oak’s products are very well made. However, what I did not like about the duffel suitcase was the cost. It’s smaller than the large roller bag but right around the same price point which I didn’t really like. I purchased it however because I knew the quality and functionality would be good.

Updating my review. After shipment and communication challenges delayed arrival of my bag by a couple of months, it was worth the wait. I now use it for most trips of 5 days or less - sturdy, well made and good quality leather. It can hold more than an average carry on suitcase and is far more convenient. My only point of note would be to work on making it lighter so giving greater scope for air carry on.

The leather is gorgeous and of very high-quality, the features are amazing. The zipper was not good so I had to return the product. My return was lost, but I finally was connected to a better customer service representative and received a refund.

The purchase process was easy, confirmation was fast, shipping came as indicated. Quality of the leather and craftsmanship of the bag is excellent. I’d prefer a brass color zipper vs the silver so it matches my other Wool & Oak bags, but that’s minor. Over all a good experience and a quality travel bag.