Jon
I purchased WinX DVD Ripper but found…
I purchased WinX DVD Ripper but found that it did not do what I needed it to do. Online states "Worry Free Money Back Guarantee In 30 Days". I uninstalled the product and contacted them 1 day after purchase. We have gone back & forth 3 times now and they state "we do not accept unreasonable and unexplained refund". I have explained that the product does not do what I want it do to, but they continue to refuse to refund my money. Their worry free money back guarantee is not true and misleading. After you purchase the product they will not accept your reasons or explanations. I will not do further business with this company and recommend that you don't either.
Response from WinXDVDMar 19, 2019
Dear Jon, Sorry for the inconvenience. All our programs are sold as try-before-you-buy programs, we highly recommend you to verify the program's functions and make sure it works well on your computer before your purchase. And we will hold 30 day money back guarantee if our program does not work with error or bug and we are unable to solve it properly. I will contact our manager to process your refund for you. Sincerely,

