Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersSep 12, 2024

Hi Douglas, I’m truly sorry to hear about the trouble you’ve had with placing your order. It’s frustrating to encounter issues after investing so much time, and I understand your disappointment. We’ve been experiencing some technical difficulties recently, but our team is actively working to resolve them. In the meantime, please try refreshing the site or attempting your order again. If the problem persists, let us know right away, and we’ll assist you directly to ensure your order goes through smoothly. You can reach us at 1-800-615-7304, email us at [email protected], or use our live chat for immediate help. Your patience is greatly appreciated, and we’re committed to resolving this issue for you. Thank you for bringing this to our attention. We value your business and hope to make things right. Best regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 12, 2024

Hi Norman, I’m truly sorry to hear about the issues you faced with our checkout process. I understand how frustrating it must be when things don’t go as planned. We’ve been working hard to fix some recent system glitch, and everything should be functioning properly now. Could you please try refreshing the website or adding the items to your cart again? If you continue to encounter issues, we’d be more than happy to assist you directly with your order. One of our representatives will reach out to you at 315-866-6414. You can also contact us via email at [email protected] or through live chat or by calling us at 1-800-615-7304. Thank you for your patience, and we’re here to help resolve this for you. Best regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 12, 2024

Hi Customer, Thank you for bringing this to our attention. I’m genuinely sorry to hear about the trouble you had with the ""Pay"" button and the difficulty reaching our customer service team. I understand how frustrating this must have been, especially after you took the time to select your wine. We recently identified and resolved the technical issues affecting our checkout process, and everything should now be working smoothly. I assure you that we are committed to providing a better experience, and I apologize for the inconvenience this has caused. If you need any help placing your order or have any other questions, please feel free to reach out directly. I’d be happy to assist you with your order personally. You can also contact us via live chat, email us at [email protected], or call us back at 1-800-615-7304. Your satisfaction is important to us, and we appreciate your patience as we worked to resolve this issue. Thank you for giving us the opportunity to make things right. Best regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 12, 2024

Hi Ken, Thank you for your feedback. I’m sorry to hear that you found our website challenging to use. At Wine Insiders, we aim to create a user-friendly and seamless online shopping experience, and it’s clear that we have room for improvement in this area. Your feedback is invaluable, and we are actively working on improving our site to make it more intuitive and easier to navigate. If you have any specific suggestions or details about the issues you encountered, please feel free to share them with us. Thank you for your patience and understanding as we make these improvements. If there’s anything we can assist you with in the meantime, please don’t hesitate to reach out at 1-800-615-7304. via live chat or emailing us at [email protected]. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersSep 12, 2024

Hi WineLover, Thank you so much for your kind words! We're thrilled to hear that Jennifer was able to assist you effectively and make your ordering experience smooth. We’ll be sure to pass along your feedback to her. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. Should you need further assistance. please do not hesitate to contact us at [email protected], through live chat, or by calling us at (800) 615-7304. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersSep 17, 2024

Hi John, Thank you for your feedback. I’m glad to hear that, despite the delivery challenges, you’re enjoying the wine and that our team’s efforts made a difference. We understand the delivery process can be complex, and we appreciate your patience. Your recognition of our response and the gift card means a lot to us. If you have friends who might enjoy our wine, we’d love for you to share the experience. They can get $25 off their first order of $50+, and you’ll receive a $25 coupon when they make a purchase. Simply refer them here: https://wineinsiders.com/pages/refer. We’re committed to continuously improving our service, so if you need any further assistance, please don’t hesitate to reach out. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersAug 20, 2024

Hi Laura, Thank you so much for your feedback! We're thrilled to hear that Jennifer provided you with the level of care and attention you deserve. It's great to know she was able to assist not only with your recent questions but also with a past order. We'll be sure to share your kind words with her. We continually strive to provide our customers with the best experience and are always here to assist you with your future wine needs. At Wine Insiders, we believe that the only thing better than enjoying great wine is sharing it with friends. We’d love for you to spread the word! When you refer a friend, they’ll receive $25 off their first purchase of $50 or more, and as a thank you, you’ll earn a $25 coupon once they make a purchase. Just click the link to get started: https://wineinsiders.com/pages/refer. We truly appreciate your business and should you have any questions or concerns, please do not hesitate to contact us at [email protected], through live chat, or by calling us at (800) 615-7304. Cheers, Rowena T Wine Insiders

Response from Wine InsidersAug 20, 2024

Hi Jeff, Thank you for sharing your feedback with us. I’m very sorry to hear about your experience and understand your concern regarding the unsealed bottle. This is not the standard of service we strive to provide, and I apologize for any distress this has caused. We will take immediate action to address the issue and prevent future occurrences. Our team will also diligently review our wine wrapping, packaging and handling processes to ensure that all future shipments are secured and protected during transit. We take safety very seriously, and we should have handled your situation with more care. I’d like to personally look into this matter to ensure it’s resolved to your satisfaction. Please reach out directly to our customer care team at [email protected], through live chat, or by calling (800) 615-7304. Your trust is important to us, and we want to make this right. Sincerely, Rowena T Wine Insiders