Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersApr 20, 2024

Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner. At Wine Insiders, we strive to provide our customer with the worlds rarest wine selections that represent the best values. Additionally, we aim to make shopping for great wines convenient, fun, and affordable by offering great prices on pre-selected curated pack. However despite our efforts, we apologize that you were not happy with our selection. All our wines are covered by a 100% Satisfaction Guarantee. If you are not satisfied with the wine for any reason, we are determined to make it right. Please contact our customer service team at [email protected], live chat, or at (800) 615-7304, and we'd be happy to help customize your next order with wines that are better suited to your liking. Cheers, Rowena Wine Insiders

Response from Wine InsidersApr 20, 2024

Hi Scott, Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner. At Wine Insiders, we travel the world looking for the rarest wine selections that represent the best values. However, despite these efforts we understand certain wines may not be suitable for every palate. For that, we apologize for the disappointing wine experience. However, all of our wines are covered by a 100% Satisfaction Guarantee. If you are not satisfied with the wine for any reason, we are determined to make it right. Please contact our customer service team at [email protected], live chat or at (800) 615-7304, and we'd be happy to help customize your next order with wines that are better suited to your liking. Cheers, Rowena Wine Insiders

Response from Wine InsidersApr 28, 2024

Hello Nancy, Thank you for taking the time to share your feedback with us. We apologize for the delayed response. We're glad to hear that you've received your order. However, we're sorry about the inconvenience you experienced with the delivery of your wines to your preferred location. At Wine Insiders, we aim to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we strive to keep our customers informed about their shipment status and provide various delivery options, including holding packages for pickup, rerouting shipments, and accommodating special delivery requests. Although we make every effort to ensure timely delivery, we acknowledge that your order did not meet our usual shipping standards. We apologize for the disappointment this may have caused. Please reach out to our customer service team at [email protected], through live chat, or by calling (800) 615-7304. We value your feedback and would like to make things right for you. Cheers, Rowena| Wine Insiders

Response from Wine InsidersApr 28, 2024

Hi Renee, Thank you for sharing your feedback with us, and we apologize for the delay in responding. We're delighted to hear that your husband appreciates our wine selections! However, we sincerely regret hearing about the challenges you faced with our delivery process and for any inconvenience caused by the delivery mishaps. We understand the frustration of waiting for a signature-required delivery, especially when it doesn't arrive as expected. Wine Insiders strive to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we also aim to keep our customers informed about their shipment status and provide different delivery options, including holding packages for pickup, rerouting shipments, and accommodating special delivery requests for your convenience. However, despite our efforts to process your order in a timely manner, we acknowledge that it was not delivered within our shipping guidelines. We are continuously working to enhance our shipping methods and customer service to ensure a better experience for all our customers. Thus, we'd like to address your concerns and make things right for you. Please contact our customer service team at [email protected], via live chat, or by calling (800) 615-7304 Cheers, Rowena | Wine Insiders

Response from Wine InsidersApr 28, 2024

Hi Sue, Thank you for sharing your feedback with us, and we apologize for the delayed response. We deeply regret the frustrating experience you've had with your damaged order and our customer service. Please know this situation is certainly not up to our standards and we understand your frustration completely. Here at Wine Insiders​, our goal is to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we strive to keep our customers informed about their shipment status and provide various delivery options, especially for damaged orders. These options include holding packages for pickup, rerouting shipments, and accommodating special delivery requests. However, despite our efforts to process your order in a timely manner, we acknowledge that it was not delivered within our usual shipping guidelines. We're always working to improve our shipping and service to give you a better experience and your feedback is invaluable in this process. If you haven't received your order, please reach out to our customer service team at [email protected], through live chat, or by calling (800) 615-7304 so that we can rectify the situation and compensate you for the inconvenience. Cheers, Rowena | Wine Insiders

Response from Wine InsidersMay 2, 2024

Hi Mark, Thank you for sharing your feedback with us. We apologize we didn't respond to you sooner. We're pleased to hear that you're happy with our wine selections! However, we apologize for the negative experience you had with FedEx delivery. This isn't the typical experience our customer have with FedEx and we'd like to investigate this further. At Wine Insiders, we aim to process and deliver orders promptly, within 1-3 days. Order processed before 1PM local time, are shipped the same day and typically delivered within 1-2 days with FedEx home delivery. All wine deliveries must be signed for by an adult over the legal drinking age (21+). If you will not be home to sign for your delivery, FedEx will make 3 attempts to deliver your wine to you or you can have your wine directed to one of there 1000s of FedEx Hold locations, complimentary. FedEx will hold your wine for 5 business days, for pick up. We choose FedEx as our primary carrier due to these cost benefits that they provide. However, if this was not the experience that you have with your shipments, we are more than happy to further investigate your concern. You may also reach out to our customer service team at [email protected], through live chat, or by calling (800) 615-7304 so that we could make things right for you and rectify the situation. We're continuously working to improve our customer service to provide a better experience for all our customers and we hope to have the opportunity to serve you in the future. Cheers, Rowena Wine Insiders

Response from Wine InsidersApr 19, 2024

Hi Dave, Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. Give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.

Response from Wine InsidersMay 1, 2024

Hello, Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner. Several months ago, we were in the processes of updating our website, and that process caused the error with customers carts. The new implementation that were added to our site repaired this issue and you should not see this problem anymore. As for our shipping policy, orders of 6+ bottles, shipping is on us. However, due to rising cost on shipping and processing, we introduced a processing fee of $2.95 for all orders, to be able to continue to ship with the same fast service that we provide. At Wine Insiders, we are committed to make wine shopping convenient, enjoyable, and budget-friendly! We regularly search for new implementation that will permit for us to provide the same service that our customer love and keep wine prices low. If you are interested in learning more regarding the new changes to our site, please reach out to our customer service team at [email protected], live chat, or by calling (800) 615-7304. We hope to serve you better in the future. Cheers, Rowena Wine Insiders