Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersApr 18, 2025

Hello Albert, Thank you for taking the time to share your thoughts, and we truly appreciate your loyalty over the years. We're sorry to hear that your recent experience didn't meet your expectations. We understand how important value is when it comes to choosing where to shop your wines. Your feedback is incredibly important to us, and we’ll be sure to share your concerns with our team as we continue to review our pricing and promotions. We’d love the chance to regain your confidence and help you find great deals that work for you. Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected]. We're always here to help and would be happy to assist with any questions or future orders. Cheers, Wine Insiders Customer Service Team.

Response from Wine InsidersApr 7, 2025

Hello Alicia, Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and distress you’ve endured not just with your order, but during an incredibly difficult personal time. Please know that this is absolutely not the kind of experience we want for our customers, and we understand how upsetting this situation must have been. We take these matters seriously, especially when it comes to order fulfillment, communication, and support. Our team would appreciate the opportunity to look into this further and ensure the proper resolution is in place. Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected] so we can assist you directly and make this right. Best, Wine Insiders Customer Service Team

Response from Wine InsidersMar 28, 2025

Hello Janis, Thank you for your wonderful feedback! We’re delighted to hear that you’re loving the wines. We’re sorry to hear that you had trouble ordering more of the Paperbark Cabernet Sauvignon. You can actually order more of a specific bottle. We’ll review our website to ensure the process is as smooth as possible. If you’d like assistance with placing an order or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected]. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersMar 12, 2025

Hello Ira, Thank you for your kind words! We're delighted to hear that you had a great experience and that our team was able to assist you. It’s wonderful to know you enjoyed the Cabernet Franc from Ethic Drinks, and we hope the rest of your selections are just as enjoyable! If you ever have any questions or need recommendations, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected]. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersMar 6, 2025

Hello Marcia, Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that you'll be ordering again. Your support means the world to us! If you ever need assistance or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected] Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersFeb 28, 2025

Hello Laurie, We’re truly sorry to hear about your recent experience and the frustration it has caused. Ensuring timely deliveries and exceptional service is our priority, and we regret that we fell short in this instance. We understand how disappointing it is when an order doesn’t arrive as expected, especially for a special occasion. Please know that we are committed to making this right. We’d appreciate the opportunity to further investigate and resolve this issue for you. Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected], and our team will be happy to assist. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersFeb 7, 2025

Hello George, Thank you for your feedback. We’re glad to hear there are no concerns with the wine itself. We sincerely apologize for any confusion regarding the recent promotion. The promotion was designed to include the free gift with orders of exactly 14 bottles, ensuring it could fit within the shipping box, which accommodates up to 15 items. We understand how this could have been unclear, and we regret any frustration it caused. If you’d like to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to reach out at +1 800-615-7304, via live chat, or by emailing [email protected]. We truly appreciate your understanding and your continued support! Cheers, Wine Insiders Customer Service Team