Wine InsidersReviews of wineinsiders.com

Received a bottle that clearly had been tampered with, foil and cork removed and re-corked. Took repeated calls to received a call from Management, when they did call they took no responsibility or offered a reasonable compensation to regain trust in this company. Long time customer - no more!

Part of my last shipment is missing. The part that I did receive was dropped at a nearby address. Called customer service and was told I would hear back. Nothing. Called customer service a week later and was hung up on after being told I was responsible for shipping error! Third customer service rep negotiated a credit for the missing bottles but days have passed and no credit. I have been a long time customer and the unhelpful attitudes at customer service are a brand new approach. In the past I thought the customer service was one of WI strengths. No more.

I am a long time customer of wineinsiders. The wine is excellent and always arrives quickly. When there is a rare problem customer service reps like Aileen are quick to resolve it. Highly Recommended!

I purchased the wine through Frontier Airlines’ website specifically because it stated I would receive 5,000 Frontier miles through Vinesse Wines. The promotion was clearly active at the time, and it’s still being advertised on Frontier’s site right now. After a month of contacting Frontier Airlines and Vinesse Wines, I was told by Vinesse the partnership has ended — however, I made my purchase based on that advertised agreement, and it’s the responsibility of your company to honor the terms that were publicly promoted at the time. I called Vinesse, I was told I was to wait for an email follow up. Didn’t receive anything so I called again. I was told they would not honor my 5k miles but would credit my Vinesse account $15! I let Karen from Vinesse know I would file a complaint with the DOT, BBB, and Frontier Airlines corporate. She still refused to honor my request.

Customer service was very helpful when I had a complicated issue one of my orders. Thank you.

This is the first time we will receive a shipment from wine insiders. I received a notification that a delivery was coming, but we were going to be out of the state and unable to receive it. A quick chat with Jennifer resolved the delivery date problem. This was so easy, and I appreciate the immediate service.

I have been ordering for 3 years from Wine Insiders. Great wine at great prices. On days when there are big sales, I have had problems ordering thru the website, but calling customer service always resolves the issue quickly and I get to speak to really pleasant customer service reps. I have tried several different wine clubs, and have found that Wine Insiders is consistently the best wines, best prices, fast delivery and excellent customer service.

Long-time customer. I just had a call with customer support. The agent was very professional and quick to solve a damaged shipment issue. Thanks