Wine Insiders Reviews | Read Customer Reviews of wineinsiders.com

Wine InsidersReviews of wineinsiders.com

4.0229 reviews
Beer & Wine
PO Box 15158, Beverly Hills, California

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Wine Insiders

About Wine Insiders

Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!

Wine Insiders (wineinsiders.com) has 229 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: wineinsiders.com
Website: wineinsiders.com
Category: Beer & Wine
Location: Beverly Hills, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 48% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Wine Insiders reviews

229 approved reviews, newest moderated first

customer
Jul 12, 2025
Good honest company
Good honest company, but today they promised me $8.99 a bottle but charged me $9.99 each for 14 bottles Still the best wine company
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Michelle S.
Jul 10, 2025
Great Customer Service!!
I had a shipping issue (not wine insiders fault) but fedex and John and Lenard both were fantastic representives and handled the issue quickly! Great customer service!! Kudos!
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Nicholas
Jul 9, 2025
The person who took my call addressed…
The person who took my call addressed my concern (I think). I had asked that she send me either an email or text to confirm the change in delivery that we discussed. She indicated that she would send an email and confirmed my email address. Unfortunately, I have not received confirmation of the correction of delivery address for my order.
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Jyuji H.
Jul 8, 2025
I had to ask for status
Initial shipping status was absent. After inquiring, I received excellent update as to why shipping is delayed. I think Wine Insiders could have been more proactive in letting customers know.
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Mitch R.
Jul 8, 2025
Prompt and helpful service.
Prompt and helpful service.
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Thomas W.
Jul 8, 2025
Difficult to understand an agent that…
Difficult to understand an agent that doesn't enunciate clearly. I placesd an order on 07/07/25 at night #2131420 but the discount 'Winderful" that I entered was not applied. I was not able to go back and reentered the discount as it was marked order received. I called 07/08/25 to see if the discount could be applied or cancel the order if not. I was told the order can't be cancelled so I must refuse the shipment and Wineinsiders pays the extra cost! The agent said she would give !e a $25 credit? Why would I take a $25 credit when the discount was $75! This is the 4th time I have to call bcàuse there is a problem with your order system! I really like your wine but I don't think it is worth the extra time on my part!!
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Avi
Jul 8, 2025
Customer service
Customer service, good selection of wines in a good price.
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Jessica I.
Jul 4, 2025
Lenard was a great customer service representative!
Lenard was a great customer service representative!! He helped me get a refund for wine that wasn’t what I ordered. I so appreciate that! I also really like the pretty regular red wine case deals they have!
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