Wine EnthusiastReviews of wineenthusiast.com

Rescheduled late delivery. Non helpful customer service. This may be last time I order from them.

Received replacement door for my Eurocave Pure cooler and the seal surface has a spot where it will not seal. Cooler is working would just like the rubber seal to be better and more uniform. Maybe was packed too tightly and created a small indentation. Overall door was easy to replace

I ordered a EuroCave Revelation L double unit on October 30, 2025. I was told by the sales rep that ordering it then would ensure it arrived before Thanksgiving. I was having construction done for the units and had floor and wall protection down for the delivery. The first issues was they shipped the units separately so I had to coordinate with two delivery companies. I paid for White Glove Delivery. The first unit arrived before Thanksgiving as intended. The delivery company unboxed it and put it near where I wanted it, no measuring to insure proper placement. They then didnt take any of the protective elements out of the unit and told me not to plug it in for 48 hours so I dont know if it works. The second delivery company has had the unit for 2 weeks and has yet to schedule the delivery, whenever I reach out to them they reply "thanking me for my patience." I have told them multiple times I am out of patience. When I reach out to Wine Enthusiast customer service I get no response. I would NEVER do business with these people again and wish I could unwind this transaction. UPDATE DECEMBER 22, 2025 I finally got a hold of Liz a Supervisor in their Transit and Delivery Team. She apologized for the challenges in coordinating both deliveries and the fact that the units were shipped separately. She got on the phone with the second delivery company and scheduled the delivery and then hired a technician to come to our house to setup the units and get them operational. As of Saturday this work is all done and the units are ready to go. I commend Liz and her team for recognizing our experience was less than optimal and for taking charge and making it right. Based on their their response I am upgrading their rating to 4 stars.

The product was defective, however, WE was very responsive and a new one is on the way. Assuming everything goes as planned we are satisfied. We do feel the product should have been. inspected before it was delivered

This company is probably ok to buy a bottle of wine from but if you’re looking for a larger purchase like wine storage or furniture you should look for a different retailer. I’ve now waited 9 months for a wine rack that I was told would take 3 months to get. I’ve called the company 6 times and spoke with 5 different people all very nice all equally perplexed where my wine rack could be and all never called or emailed me back. No one from WE has ever responded. When it comes to WE it’s definitely BUYER BEWARE!

I ordered a wine rack with display that I had to put together. I am handy so I didn't think it should be a problem. I placed the order, followed it on the shippers tracking site, and then it arrived. FANTASTIC! I opened it up, read the directions and started checking the included pieces to the instructions. OOPS! There were 7 pieces missing. I called Wine Enthusiest and spoke to Adam. He could not have been more helpful. FANTASTIC! He had a new rack sent and it arrived even quicker than the first. WOW! I checked the pieces again and they all were there. I started assembling the wine rack and was done in about an hour with my electric screwdriver. Stood it up, loaded my wine and smiled 😃. My wife and kids looked at the rack the following day and said why didn't you get this sooner. LOVE IT and highly recommend the Wine Rack with Display.

Phone reps were very helpful My 14 year old wine cooler died so needed a new one I ordered one and the following day changed to larger one The rep cancelled the first one and waived re stocking charges Very happy with service

He was easy to understand and my order was placed quickly.