Wine EnthusiastReviews of wineenthusiast.com

You absolutely cannot get hold of their tech support when your $5,000 Wine Cellar craps out! Have been leaving VM's and text messages for a week! NO RESPONSE!!

Once again we had a poor experience. On this occasion the door that was delivered had the wrong color glass.

Ordered a broken handle replacement for my countertop wine opener. The representative stated he wasn’t sure they carry just the handle but he would check and call me back. He did and was able to order replacement. Thanks!🤗❤️

I confirmed the replacement door that I —twice (over email). I spent over $500 (including shipping and installation) and then waited 8 weeks for delivery. Then they said there would be another $100 for installation (which I already paid for), fortunately they waived that after I pointed them to my original order info. Then the door was the wrong part. When I contacted them on the same email thread, the rep (who confirmed the part) said that’s not a customer service issue, that’s a sales issue. I asked to speak with a manager. Some rep called me and helped order the right door. 3 weeks later I received it but it didn’t have a handle. I asked about getting a partial refund a rep said a manager would call me. Never got a call or email. Great product—I just hope the service doesn’t happen to anyone else.

Nobody ever called me back!

I bought two Eurocave wine coolers from Wine Enthusiast. In March 2025 one of the units developed a high humidity problem which caused water to pool at the bottom of the unit and leak out onto the floor and caused all of the wine bottles and labels to mold. These were all very expensive bottles of wine that now can not be served to guests because of the condition of the bottles. The first thing Wine Enthusiast did was troubleshoot it with me to make sure it was nothing that could easily be resolved. I checked to make sure the unit was level, and I checked to make sure the door gasket was in place. After I confirmed these two things, they agreed to service unit under warranty. They said someone would call me to schedule a service call, but never did. When I called them back, they acted as if I was calling them for the first time. I had to start over and explain everything to them again. They then gave me the name of three companies in my city that do repairs under warranty for them. I called and the first number was disconnected, the second number never would answer their phone, and the third number was a company that said they have never done warranty work before for Wine Enthusiast, so they really did not know what the process would be to handle a claim. I called them back and told them that these phone numbers were all incorrect service companies. They then said a company called AIT does warranty work for them and would call me to schedule a repair. I did not hear back from the company so had to call them again. After a lot of back and forth phone calls, the company AIT emailed me with an appointment that was three weeks out. When the man finally came, he had instructions to see if the wine cooler was level and to see if the door gaskets were sealed. I told him I had already done the troubleshooting with Wine Enthusiast and he said that’s all that he was told he had to do. He said he did not have any tools with him to diagnose the problem. He then called Wine Enthusiast and told them the situation and they said they would call me to reschedule another appointment. I did not hear from them and have made multiple calls back to them and have not ever received another service repair appointment. We are now in June 2025 and I have made at least 15 phone calls to Wine Enthusiast and the company called AIT that they said would service the unit under warranty. I am so frustrated and have finally given up and called a local repair company to come service the unit that I will pay for out of my pocket. After many years of being a customer, I will never buy another thing from Wine Enthusiast again. This was the first time I have ever needed warranty service and all I can say is they gave me the supreme runaround to the point of making me a nervous wreck with their lies. Their service warranty means ABSOLUTELY NOTHING.

Reached out about something I expected to take a week more more to land on the right desk and resolve and their digital team had it sorted within a few hours. Impressive!

Dino was incredibly helpful and very responsive. I work for a General Contractor and it's rare to find such great service