Wine EnthusiastReviews of wineenthusiast.com

I was able to secure the item and it shipped almost immediately.

I saw something I liked, so I called customers service. I asked for a staff member who had assisted me before. And he made it happen.

The item was not as advertised RT used and there was no means of returning it

Your shipping/packing is horrendous. I’m shocked nothing broke or was damaged!! I purchased an expensive gift and am embarrassed to present it the way it was boxed, all disheveled and torn - styrofoam looks like it was played with by a dog! VERY poor coming from a company I expect to be as polished and quality conscious through delivery to your customers.

When I received my package, it was badly damaged with exposed packing material and it appeared that FedEx had wrapped tape around over half of the package to hold it together. I wrote to Wine Enthusiast three times so far without any response regarding the damage and a desire to return for a full refund. Two weeks later and I'm still waiting...

Delivery partner is terrible. Cancellations 2 weeks in a row. Terrible sms platform for confirmation. 5x daily calls for confirmation after confirming !

I placed an order and received it. Unfortunately, I need to return, and getting someone to answer a phone call or even use the chat feature is impossible. I have called my bank and disputed the charge, so I am sure that will get some results!!

John B; since you are the head of customer service, maybe you can reach out to me directly to get my situation fixed. I have purchased 3 Eurocave Revelation L units. I started having humidity issues almost immediately. When I reach out to WE, I was told how to recalibrate and reset on three different occasions. None of that worked and so one of the technicians that I spoke with put in a service order to replace the controller board and sensor cable. All three were replaced by a contracted technician but that didn't solve the problem. I've been in contact with WE now for at least five calls along with the technician to get this resolved. I was told that they were going to replace the units, but that management would have to reach out to me. No one has ever called and calling into WE is a losing battle since you have to wait at least an hour or longer before anyone will answer. These units are suppose to be the best you can buy or at least highly rated. I just want to get this situation resolved as I have just over 400 bottles that are moulding or have label damage / labels falling off. I've tried to be patient, but just want to get a resolution or get rid of these things.