Wine EnthusiastReviews of wineenthusiast.com

Good experience overall. Things that could be better: first, pick up of old refrigerator could be on original ordering. Going through an AI bot was not helpful, and I had to call to make that arrangement. Since it was a separate order, the delivery people did not know they were supposed to do a pick up. They had to call the office to verify.

The ordering and use of the glasses was great. It seemed to take a very long time to get delivered. I like the glasses and use them often.

WE was able to replace my wine cooler door within a couple weeks after the edge-to-edge glass door was broken. I was surprised and a little disappointed the new door had a stainless steel frame around it. However, they saved me from having to buy another wine cooler and the price was very fair.

I ordered a EuroCave Revelation L double unit on October 30, 2025. I was told by the sales rep that ordering it then would ensure it arrived before Thanksgiving. I was having construction done for the units and had floor and wall protection down for the delivery. The first issues was they shipped the units separately so I had to coordinate with two delivery companies. I paid for White Glove Delivery. The first unit arrived before Thanksgiving as intended. The delivery company unboxed it and put it near where I wanted it, no measuring to insure proper placement. They then didnt take any of the protective elements out of the unit and told me not to plug it in for 48 hours so I dont know if it works. The second delivery company has had the unit for 2 weeks and has yet to schedule the delivery, whenever I reach out to them they reply "thanking me for my patience." I have told them multiple times I am out of patience. When I reach out to Wine Enthusiast customer service I get no response. I would NEVER do business with these people again and wish I could unwind this transaction. UPDATE DECEMBER 22, 2025 I finally got a hold of Liz a Supervisor in their Transit and Delivery Team. She apologized for the challenges in coordinating both deliveries and the fact that the units were shipped separately. She got on the phone with the second delivery company and scheduled the delivery and then hired a technician to come to our house to setup the units and get them operational. As of Saturday this work is all done and the units are ready to go. I commend Liz and her team for recognizing our experience was less than optimal and for taking charge and making it right. Based on their their response I am upgrading their rating to 4 stars.

The product was defective, however, WE was very responsive and a new one is on the way. Assuming everything goes as planned we are satisfied. We do feel the product should have been. inspected before it was delivered

Dec,2024-Jan 2025 A day after posting my review here about my terrible experience with both the wine cooler and customer service (see previous review below), I was contacted by Sal, in customer service . He was excellent. He offered options to remedy the situation, acknowledging and apologizing for the abysmal service I'd received up until then. He helped me think about which wine cooler would work best for my needs. He was knowlegeable, generous, patient and kind. He found answers to questions I had, if he didn't know immediately. He was prompt getting back in touch. I give him personally 5 stars. The unit I chose is working well. It may have a problem with humidity in the summer, though the room is the same temp year around. Presently, the humidity is slightly above optimal, but still well within a decent range. The temp fluctuates a bit, so I need to keep an eye on that. But it's working much better than the defective unit I'd previously received. I struggle with giving Wine Enthusiast three or four stars My previous experience was awful. And when Sal was unexpectedly out through no fault of his own, the same thing happened. NO ONE answered my texts, email, and phone call, when after a month of silence, I began to wonder what was going on. 12/01/2024 I bought a two zone wine cooler in July. It immediately had problems with high humidity, which can damage not just the wine, but the unit itself. I called and wrote several times. I was told it's summer, it's normal for it to be high in the summer. Put in silica gel.The humidity in the room was less than 50%. Now the top zone is too high- the bottles have been dripping wet. They finally sent out a tech who found the door wasn't closing properly. A problem with the door. After the week the tech said to wait for this to equilibrate, the top zone is either too high, and the bottom is adequate, or vice versa. Presently the top zone is too humid and the bottom zone is too dry. I have been writing, calling, texting and getting only automated "how did we do" feedback requests, when they haven't even answered or addressed my difficulties. TERRIBLE PRODUCT. TERRIBLE CUSTOMER SERVICE. I can't tell you strongly enough how much I regret buying this cooler from this company.

Customer Service Rep, Diana C., was exemplary in her courteousness, knowledge, and follow through on promises. In a world where getting people off the phone means “problem solved” (for the company) Diana took the time to not just listen the issue I had with our 166 Bottle Single Zone refrigerator but to understand everything that could be causing it. She saw to it that I had the parts needed to fix it and although the service providers WE recommended in my area were subpar or out of business, she provided more names and let me know the type of repair tech that was needed. The day will come when our 9 year old wine fridge will need to be replaced but thanks to Diana, that day remains in the future!

Quick response and good options.