Wine EnthusiastReviews of wineenthusiast.com

Customer Service has been good, but there is no justification for $349 delivery when it has been over a month from my order

Still have no received my purchased unit. Sat in a warehouse back east for a week while the shipper was 'waiting for a trailer' Notified 3 days ago it had arrived in their Northern California facility but still no deliver date

The white glove delivery dropped the glass for the top and broke it. When I first reported the damage to Wine Enthusiast they told me that they could not replace the glass but would reimburse me if I could buy one. This particular piece of tempered glass is 2 ft by 6 feet. It was only after telling them they could pick up the one furniture that they authorized a total replacement. What kind of customer experience is this?

Rescheduled late delivery. Non helpful customer service. This may be last time I order from them.

I confirmed the replacement door that I —twice (over email). I spent over $500 (including shipping and installation) and then waited 8 weeks for delivery. Then they said there would be another $100 for installation (which I already paid for), fortunately they waived that after I pointed them to my original order info. Then the door was the wrong part. When I contacted them on the same email thread, the rep (who confirmed the part) said that’s not a customer service issue, that’s a sales issue. I asked to speak with a manager. Some rep called me and helped order the right door. 3 weeks later I received it but it didn’t have a handle. I asked about getting a partial refund a rep said a manager would call me. Never got a call or email. Great product—I just hope the service doesn’t happen to anyone else.

While I have nothing really bad to say about this company I always believe a company is only as good as their chosen partners. In this case it is AM Home Delivery. Yes the wine cooler left the warehouse in less than three days, January 14, it is now February 21 and no word on delivery! The transportation provides absolutely no good information, initially their posting said between January 24-February 7. I have called Wine Enthusiast, they know nothing. Tge one person at AM home delivery is nearly possible to understand. I called today and went through the text numbers on automated telephone, nothing. A just plain horrible experience. Think twice about ordering from Wine Enthusiast unless you live next door.

I get it, errors can happen, but five in a row is just unacceptable. For reasons yet to be explained, four separate orders, all with a different shipping address (Xmas presents) were all sent to the wrong address. Luckily I caught the error when I received my tracking numbers. Long and short of it, the packages were rerouted and eventually got to the proper recipients. Sadly, one of the items was not what I had ordered and a replacement had to be sent. I've been a loyal customer for years, they really have unique items, but i fear using their services again anytime soon.

First wine fridge was unstable and dangerous so I returned. Decided to get the Eurocave Revelation. It’s beautiful but our first one had humidity issues and the technician could not fix so they sent a new one. Had to be home all day for yet another delivery and spent another 2 hours unpacking. Now this one has a shelf that isn’t working properly and doesn’t glide well or soft close - so they sent a technician out along with a new shelf and he couldn’t fix it. Now I am still waiting for a resolution.