Wine EnthusiastReviews of wineenthusiast.com

These reviews are certainly interesting to read, and quite a contrast from the reviews on the WineEnthusiast web page! We submitted a review to the WE page, but for some reason it has not yet appeared. In that review, we describe how we ordered a 150 bottle fridge on 5 Jul, paid in full in Aug, and are still awaiting delivery on 30 Sep. Delivery from AM Home Delivery was originally scheduled for Thu 23 Sep. It was confirmed via email, but no delivery window was given. I took off the entire day but the delivery crew never showed up, and there was no contact from them. I wasted a very valuable vacation day. The next day we initiated contact, and a re-delivery was scheduled for today Thu 30 Sep. We had several confirming emails, but then another email that schedule a re-re-delivery for tomorrow Fri 01 Oct. This time we have contacted WE, have contacted the AM Home Delivery So. Cal. office, and we have replied to the email from the delivery crew. They have sent us a 4 hour window of 11am - 3pm tomorrow. I'll be taking time off tomorrow to meet them. Will post another review/update... fingers are crossed! Edited: not sure how to reply to the WE message, except here? Still have not seen our review appear on your web page... could you please address that? Yes, the re-re-delivery did occur on 1 Oct for the 15 July order, and I was able to finally accept delivery after only taking off 12 work hours = $$$ !

DO NOT BUY FROM WINE ENTHUSIAST!!!!! I wish I had seen these reviews before trying to purchase from Wine Enthusiast. I purchased a cellar 6 weeks ago, email said it shipped the next day, it has not been delivered, they do not answer or return calls, the shipping company does not respond and their app does not work. I paid in full the day I placed the order. Supposedly a reputable firm, this is the worst customer service I have experienced, probably ever. Do not buy from Wine Enthusiast!!!!!!!

I purchased an 18 bottle duel zone wine cooler approximately 4 years ago. Last week the temperature on the bottom zone was reading about 10 degrees high but the zone was much colder then it showed. I contacted the Customer Service Dept. and spoke to a Tech. He diagnosed the problem and sent the part free of charge. he also explained to me how to install the new part. The part arrived yesterday and I installed it with relative ease and the unit is working like new again. I wish I had got the gentleman's name that I spoke with but he was polite, friendly and to say the least extremely helpful.

I ordered two cases of wine for a party I was having in June well in advance of the party. One of the cases they sent me was the wrong wine (they sent me pinor noir instead of chardonnay). I called them and asked them to replace it. They said they couldn't get me the wine I originally ordered in time, even though there was a week until the party. Barely an apology. They just offered to pick up the wine. They picked it up and I still haven't received a refund. This was the beginning of June. I have called, emailed and I still have not received my refund. Do not use this company.

Customer service is terrible. We bought an expensive large wine cooler from them. It was replaced once as it broke down. The second time it broke down it took them 4 months to send someone to find out they could not fix it. They sell poor products and do not stand by them.

Ordered a $550 product that Wine Enthusiast resells; it doesn't work. Tried customer service, who passed me off to the manufacturer, who after multiple attempts, provided zero response. Returned to WE customer service, via phone and email, to also receive no response and/or repeated direction to manufacturer, who again, does not respond AT ALL. This went on for several months until I finally disputed the charge on my Amex, which was credited, then recharged, then credited, then recharged. WE Cust Svc finally replied, after the Amex dispute and initial credit, at which point I threw away all the boxes/etc assuming the matter was resolved, telling me I could return the product for a refund...but expected ME to pay for the return shipping on a product that does not work? Amex now tells me I have passed the time limit, yet this has been going on for 6+ months as a result of Wine Enthusiast!! Will not, and I recommend you do not, purchase anything from them again! I spent $550 for a high end product that simply doesn't work.

Ordered a piece of furniture which took 5 months to deliver, (I do not fault them for this due to the pandemic). On the day of delivery they gave me a 5 hour delivery window at the last hour the trucking company informed me they weren't coming due to over scheduling. So I took the day off for their "white glove delivery" and they're a no show. I email Dino Sapienza to explain to him my frustration and he sends my email to his "team". I proceed to recieve out of office replies because everyone is out for the 4th of July. At this point I realize they charged my card $1500 for something I never received. So I email Dino Sapienza again and he once again passes me off to his "team". Now its July 15th with no response from Dino or his team and I am fighting the charge through my credit card. READ THE REVIEWS ON HERE AND THE BETTER BUSINESS BUREAU BEFORE YOU BUY ANYTHING FROM THEM. Don't make the mistake I did.

We ordered a 16-bottle stainless steel silent cellar. After less than 2 years, it stopped working. I called Customer Service, they sent me various parts which I changed & it still didn't work. They did nothing for me. I would never buy any of their wine cellars again. I am so disappointed.