Wine EnthusiastReviews of wineenthusiast.com

BUYER BEWARE DO NOT BUY FROM THIS COMPANY. They charge outrageous money for cheap product. I am very very disappointed in the quality of Wine glass I received. The price that I paid for was a cheap piece of plastic is outrageous. This is a rip-off company.

4 months to complete an order for a counter top cork puller. The bracket is defective (bent) and after sending pictures 2X they still don't respond after 4 emails over 19 days. Destiny is not your friend and is incompetent. She could not find my complaint number. I don't write reviews but had to speak up because the service and product are horrible. Never buying from them again and hope no one else does either. Bob H. Sonoma, CA

My order hasn’t been delivered for SIX MONTHS now, and that’s after they delivered an item of the wrong color. It’s 2 weeks past the back order date, and I had to call for them to tell me it’s back ordered again for OVER A MONTH longer. Completely unacceptable these people are useless

Poor quality product along with terrible customer service. I made several attempts by phone and email to reach customer service Received rote responses.The compressor failed on the wine cooler. A replacement was provided through an Amazon request. The replacement compressor broke, but never able to reach anyone. I see others have also had similar complaints. I expect they won't be in business much longer. My success story; Amazon stepped up, removed the original charge from the account and I was able to order a new cooler from another company at no charge.

After placing an order for a wine barrel table and chairs, I found the reviews of this seller and was worried that I would have a bad experience. Happily, though, my order was shipped within the time period that had been indicated, and the delivery went very smoothly. The quality of the table and chairs is superb, and we are very happy with our purchase.

Purchased Ivation 18 Bottle Compressor Wine Cooler Refrigerator October 3, 2020. By December, it failed to operate and returned it as defective. New unit arrived December 13, 2020 and also failed within 60 days. Have made 4 attempts to call for a refund or replacement and each time, Wine Enthusiast promises to follow up and does not. Useless product a and non-existent customer service.

Worst Customer Service I have ever experienced. Repair request # is 426610 for whoever is going to provide some fluff response to this review. Before you do so you can look at how many times I've spoken with Paul and whoever else. I have called and talked to someone from your customer service team on EIGHT SEPERATE DAYS over THREE WEEKS, all who promise to call me back with information. Haven't received a call back to this day. I sent an email Saturday, still haven't heard back. Here's the email if you would like to get a head start on fixing this situation! "I am reaching out for assistance with a wine fridge that I have been trying to get fixed or replaced for weeks. I spoke with the same gentleman from your customer service team on three different days last week. Each day he assured me at the end of our conversation that he was going to reach out to someone for an update and call me back within 15 minutes. I did not hear back from him on any of the three days he promised to call me back, prompting me to follow up the following day, at which time I was told he would get some info and call me back, which he has yet to do. The last time I spoke with him was Friday, and I got the same story - "some parts shipped, waiting on the other parts, let me make a phone call to check the status and call you back in 15 minutes." Never heard back from him. While he has been extremely kind and courteous, at this point I am no longer interested in calling in to your customer service line to get my issue resolved, as clearly I am not getting help from that direction. I do not feel even the slightest bit valued as a customer, which is unfortunate and very frustrating. I have been more than patient, however, I do not have further patience to wait for a technician to call me and schedule something for two weeks from now. I would like the unit repaired or replaced by the end of this upcoming week, as it has been useless since it was installed in my kitchen over 30 days ago. The fact that it has taken and is taking this long to fix this issue is beyond disappointing.

EXTREMELY DIFFICULT to work with. Before spending several hundred dollars on ANYTHING, try to order something really small and cheap like a cork screw opener. Then once your order is placed, try to change that item for something different. This will let you know what kind of support to expect if you place a very expensive order. It IS that bad. Here is what I experienced: Their phones are always down, you can never get real person - unless you call Sales to buy something. Aside from horrible phone service, they openly admit email support takes up to 4 days....and it does. My advice: avoid Wine Enthusiast if you can.