Wine EnthusiastReviews of wineenthusiast.com

WE offered 20% off and free shipping. I placed a wine cooler offer and after 3 business days, Josh calls from WE and advises that they don't currently deliver to PR even though the website says delivery to PR. Josh said shipping costs are astronomical and won't ship. I live in PR and shipping cost are not astronomical, they seemly have a bad shipping vendor and either WE or the vendor does not want to ship. PR is a commonwealth of the USA and we use the same USPS, FedEx and UPS delivery as the mainland regularly at no inflated delivery charges, very disappointed. **Regarding WE reply, I have provided the info they wanted but still nothing. This is pretty simple, Josh from WE quoted me $1,500 for shipping a $399 Wine Cooler. Looking for to a response

I wish I would have read these comments prior to purchasing. This company is atrocious.... with all the purchasing I do on line, this is the first time I've written a negative result on any company. I've reached out to customer service at least 5 times. Today I attempted to speak with a supervisor and the operator hung up on me twice. Then after that, I had to wait 35 minutes for them to answer and they hung up again. I'm completely shocked that this company is still in business. Over a month waiting on my cooler and still have not received it.

Customer service could not be worse. Our wine refrigerator broke in 6 months of purchase (covered under warranty). It’s taken 9 weeks, many times going well over a week to respond, and with hold times over an hour. They have shipped the same wrong part 3 times. We went out and purchased the part to fix it ourselves and we’re able to. Sadly, I purchased from this company because I thought they’d stand by their products. Never again.

Well it’s been since August 2021 and I still don’t have my wine credenza. It did arrive in October, damaged, so I refused it. WE offered a 15% discount if I went to get it fixed myself, really? My replacement was ordered, I was assured it was in stock and would get an update as to shipment. After a couple of weeks I TRIED to reach out to my customer service rep, Agi, at least 3 times with no response. I had to call for a supervisor and was promised a call back from her, that never happened, it was amazing I got a call back from Agi within 10 minutes. Upon speaking with Agi, I was told that the unit was in stock, but had to be shipped from France and wouldn’t be here until February of 22, you know the supply chain thing. In January of 22, I called for status with a different rep, she said she’d get back to me, never happened. I had another call into a different rep last week, apparently a logistics rep, she was to pass on my concerns to customer service, she said I'd have a call back in a day, no surprise, no response. The bottom line to this is WE customer service is nonexistent. Nice enough on the phone, follow up and accountability is seriously lacking. I suppose if you order something and it goes good, you’re lucky. If you have an issue, don’t expect results. Their Director of Customer Experience, Darren Gold and the executive management team need to pay attention to what customers are saying about their poor experiences, or there may not be a WE to write them a check every two weeks. I got a Reply! Reply from Wine Enthusiast 5 days ago Hi Bruce, thank you for your feedback and we're so sorry to hear about your experience with our customer support. We'll make sure to forward your feedback to the appropriate team. Also, just sent you a request for more information so we can look into the status of your order. Surprise! I received nothing form Wine Enthusiast as indicated above. Even in response to complaint, they are true to their culture of no communication with their customers.

Ordered fridge on 12/7 under order #526243 and was told 7-10 delivery. Fridge finally showed up on 12/27. Upon opening the box and placing unit in its designated location it was found that the top of the door at the hinge was broken, our email to customer service contained the pictures. Attempted to contact Wine Enthusiast via phone their various 800 numbers but those are useless as there is an answering service that takes down your name, contact information and promises a response within 24 hours, which never happens. Their Customer Service 800 number actually directs you to send an email to a specific address and allow 4 days for a response, which we did, but you receive a standard response email in return directing you to the various delivery companies to follow up on your shipment status which doesn't do you any good when the product has already been delivered. Would like a replacement door or a refund and they can come pick up the unit as all the parts are still taped inside the unit as it came to us.

1/19/2022 I have still not heard back from Wine Enthusiast and I gave them all of the information they needed. So Disappointing. And my order number was already in the first review. reply was they sent me a request for more information. I never received that email. (1/17/2022) The information you need is receive emails from your customer service person kristen simmons that product was going to ship December and then January after already missing the November ship date. Still no answer after 3 emails asking where my January ship date is? Where is the product. You can email me my email is in the order @ 498097 As of yet no email from reply from wine enthusiast as stated in reply below. I gave wine enthusiast another chance since they took care of my last problem. Order #498097 However, I have ordered a legend monogrammed wine opener. First delivery was Nov, then Dec, then Jan 10 it was shipping. Now I cannot get customer service to answer me at all. I keep getting emails with their catalogs. Why would I order more when I cannot get what I ordered already!

Ordered a $2300 wine credenza. Wine refrigerator has never worked and they sent me 2 replacement units that will not work in the credenza I have. Now the credenza has started to warp and I don’t have a working wine refrigerator. 4 months dealing with customer support that is inadequate and doesn’t care to respond. We finally sent the COO and President of Wine Enthusiast a certified letter asking for help. We shall see but buyer be ware.

Order #518500 Classic L-150 Wine Cellar Ordered in plenty of time for a Christmas gift, Dead on Arrival, Sent an email, contacted customer support, was promised a call back in order to find out how to return, no response, These Jokers sure know how to mess up a Christmas gift. I will need to file a dispute on the Barclay account next.