Wine EnthusiastReviews of wineenthusiast.com

Several years ago, our builder installed an Infinity 3000 cooling unit. Within one year, the unit failed & had to be fully replaced. While I acknowledge that 5 years has since elapsed, this second unit has now also failed. Given that we now have to replace for a third time, I reached out to the Wine Enthusiast to see if they could offer some assistance with pricing on a new unit. I understood that the unit was out of warranty & was not asking for it to be replaced free of charge. Instead, I was hoping that they would discount the price of a new unit given our poor experience & poor quality of the original unit. To my extreme disappointment, they were unwilling to help with the resolution. They ended up agreeing to a 5% trade discount if my HVAC contractor ordered the unit directly. Based on a total replacement cost of ~ $3,500, that was essentially adding insult to injury. They will never see my business in the future.

Ordered, they took money. Said it would take 1-2 weeks, a month later it has not been delivered. Website is a con.

Run- don’t purchase anything from WE! Terrible service. Purchased a wine/beverage fridge in early 3/2022. It was supposed to be delivered on 3/18/2022. I had contractors coming to my house 4/22/22 so ordered this early. It arrived damaged and not working on 4/25/2022 after multiple calls asking where the item was. Called customer service to replace- they are- should be here by 5/10/22. Asked for a discount for lack of service, delay in project and cost I had to pay for contractors to come out. They offered me a $100 gift card. What a joke! Customer service is terrible. I have been waiting on a call from a manager for two weeks. Don’t expect your item to arrive when expected, arrive in one piece or any customer service. I will never purchase a product from them again. It’s not worth it. Spend your money on a better product and company.

I guess I should have looked here before buying a $7k piece of furniture from WE. This has to be the most frustrating and worst experience for furniture delivery and installation that I have ever had. The first attempt the delivery people had no clue on what they were responsible for. We have paid for delivery and install of the furniture, which included any assembly needed. I had called WE that morning prior to delviery to ensure that the delivery people were prepared, and they guarenteed that they were. So it was not a fun surpise that the delivery people refused to assemble the furniture. Once we were told that they would not follwo through with their commiment, we tried to talk with the deilvery company and the refused to talk to us. Then talking with WE they acted liked this was a surprise as well, but in hindsight, they didn't even talk to them about this issue. We had to force WE to get pictures and verify there was no damage and they would not even do that. The delivery company attempted again and I gave WE a heads up since they didn't want to see verify if the furniture may have been damamged, and I told them if it was I woudl not even let them take it off the truck. Sure enough, the furniture was damaged and we refused the delivery. Still not resolved and WE not wanting to step up to make thing right. Their customer sataisfaction guarentee if complete BS.

I have ordered 3 wine coolers from them. The first one was 4years and 7 months old when it died. I drove it to a Wine Enthusiast recommended service center. I was told they normally last about 7 years. The service tech said they have no intention of helping you fix the problem. The wine is acidic and that causes failure in the refrigeration system. UR SOL

Worse customer service I have ever encountered. Karen Chung an alleged supervisor of customer service does not return calls or emails. I have copied Adam Strum, Sybil Strum and Erika Strum all of them run the company and they have not responded. I am out several hundreds of dollars due to the delivery of a broken wine cabinet door that they refuse to discuss and remedy the issue. I will be reporting them to the BBB and the State AG's office for them taking my money and delivering broken product operation. I will initiate an action in small claims court. AVOID THIS COMPANY. There are much better providers of wine cabinets. I wish I had read the reviews on this website prior to purchasing my wine cabinet from the elitist company.

Yesterday Our second Wine Armoire was delivered and just like the first one it came in damaged. When you reach out to Wine Enthusiast nobody will answer the phone. This company has bad PR Skills. They want you to send them an email and they will get back in touch with you. When a product comes in damaged you need to speak with someone right then. They remind me of a car dealership. They want to sell you the product but there's no service after the sale. Now we're waiting on our 3rd Wine Armoire. Not looking to good. We are very dissatisfied with this company. I do not recommend purchasing anything from this company. Oh, did I tell you this was the second product we've purchased here. It was also damaged. Should of learned the first time.

I have ordered 3 products (2 wine decanters, a coffee table, and a wine refrigerator from Wine Enthusiast. Customer service is HORRIBLE. I have contacted them 4 times regarding the refrigerator and they promise to follow up but don't. The box had no visual damage & I set it in my garage. When we eventually opened the box, we found the door was completely shattered. When I speak to customer service reps they say they are working from home and have to contact a manager. Then there is no response. I previously ordered a wine barrel coffee table. Their shipper subbed out the shipping to a moving company who did not contact me when they received it to arrange delivery. The local company said they were not directed to contact me for delivery or pick up. I drove 25 miles to pick it up. Once home and opened, the table smelled so bad from rotten wine I could not keep the table in my home. The minute you enter the home it was disgustingly stinky of rotten wine. It was a hassle to arrange for the return. I don't know how they could sell that to people to put in their homes smelling so badly. I notice there is no website review for them. Clearly their reviews are quite bad. Save yourself the headache of ordering anything from them.