Wine EnthusiastReviews of wineenthusiast.com

I received a gift that a friend purchased from Wine Enthusiast for me. Upon opening it I discovered it had a defect. Rather than risk embarrassing the friend who gave it to me by notifying and returning it to them, I contacted Wine Enthusiast’s customer service directly and explained the situation. The customer service agent patiently reviewed all the contact information I provided her for the friend who purchased the gift, found the invoice, and within 72 hours I received a replacement for the defective item in perfect condition. I was thrilled with the exceptional customer service I experienced!

The Agent was very thorough which resulted in a resolution that was agreeable to all concerned. Sometimes a Customer Service Agent with other companies just looks at one screen and that becomes 'gospel'. This particular Agent checked several different options until she came up with something that satisfied me and the requirements of the company. Great job!!

First wine fridge was unstable and dangerous so I returned. Decided to get the Eurocave Revelation. It’s beautiful but our first one had humidity issues and the technician could not fix so they sent a new one. Had to be home all day for yet another delivery and spent another 2 hours unpacking. Now this one has a shelf that isn’t working properly and doesn’t glide well or soft close - so they sent a technician out along with a new shelf and he couldn’t fix it. Now I am still waiting for a resolution.

My cooler was damaged with the delivery. When I called I was told they would send another. Hassle free. :)

This is not somewhere you want to order from. I ordered on 12/15 and still haven’t gotten the product today. It says it’s out for delivery so I’m hoping for the best. The problem though, was that when reaching out they negated all responsibility and put it onto the carrier. I expressed the carrier wasn’t helping me and closed the case I opened before they even found the package. Then the team responded yesterday saying they’d be helping with my order and never responded once I responded. To make it HORRIBLE, they offered me a $25 gift certificate to use - said it would be in my email within 24 business hours - never came. I chatted again. They gave my the code and I applied it at checkout only to find out it’s not even valid. Do not shop! They just waste your time and do not help. They are not an example of exceptional customer service. Anna and Alvin are 2 names I spoke to - they don’t care.

If you buy a new unit from Wine Enthusiast here is no repair service network unless your under their original warranty from time of sale. You can buy an extended warranty for 5 years and you will receive service thru them for that period of time, but after that you are on your own. Here is what happened to me. I was given this unit as a gift it was a Wine Enthusiast refrigerator a few years back and it needed repair. Wine Enthusiast Tech support thru texting provided various companies to call for repair, we called all of them and they all said we are not going to do the repair. Wine Enthusiast answer was we will provide the parts at no charge to you but we have no answer for repair service. After many hours of calling repair services ourselves where they have little to no interest in doing the work without mentioning that if they did come it would be $500 and without a repair manual they may not be able to do anything for us. We have decided to order a new unit from a appliance retailer that will repair the unit no matter how long we own it.

We had an issue with our Eurocave wine cooler and the team at Wine Enthusiast got us the part we needed and directions to fix. Great service!

Trying to return a small purchase. Never had a response to my E-mail or phone call back message. Finally called sales and he got someone to help me