Wine EnthusiastReviews of wineenthusiast.com

My five stars are exclusively for the two young men who delivered the cooler this morning. Polite, careful, thorough. The best!!! They saved the overall experience, which up to their arrival was less than stellar.

Almost impossible to reach customer service. After a very long wait I left a voice message and my call was never returned.

Horrible company, sorry i ordered from them. They charge $299 for 5 day white glove delivery service, ordered a cabinet & wine cooler december 2 and still no delivery on december 18. Tried to chat, email and call customer service and only get the run around. Will try and cancel order because this is a horrible company and the shippers they use are useless.

Great product and the customization is a nice bonus.

Outstanding customer service

I was concerned about the order coming to me rather than going directly to the correct recipient. It took two minutes to correct the address and it was done kindly and with a good tone. Ty!!

this co. a substandard service.. I purchased a new 200 btl cooler came missing shelves, missing Lava rocks "for humidity" and damaged bottom door "which I can fix" 10 days 5 calls few messages and no return calls . they are very busy i was told.. if I was the owner of this garbage co. I would fire myself..need Trump to clean this half ass co. shame on me not reading the reviews first..

Dec,2024-Jan 2025 A day after posting my review here about my terrible experience with both the wine cooler and customer service (see previous review below), I was contacted by Sal, in customer service . He was excellent. He offered options to remedy the situation, acknowledging and apologizing for the abysmal service I'd received up until then. He helped me think about which wine cooler would work best for my needs. He was knowlegeable, generous, patient and kind. He found answers to questions I had, if he didn't know immediately. He was prompt getting back in touch. I give him personally 5 stars. The unit I chose is working well. It may have a problem with humidity in the summer, though the room is the same temp year around. Presently, the humidity is slightly above optimal, but still well within a decent range. The temp fluctuates a bit, so I need to keep an eye on that. But it's working much better than the defective unit I'd previously received. I struggle with giving Wine Enthusiast three or four stars My previous experience was awful. And when Sal was unexpectedly out through no fault of his own, the same thing happened. NO ONE answered my texts, email, and phone call, when after a month of silence, I began to wonder what was going on. 12/01/2024 I bought a two zone wine cooler in July. It immediately had problems with high humidity, which can damage not just the wine, but the unit itself. I called and wrote several times. I was told it's summer, it's normal for it to be high in the summer. Put in silica gel.The humidity in the room was less than 50%. Now the top zone is too high- the bottles have been dripping wet. They finally sent out a tech who found the door wasn't closing properly. A problem with the door. After the week the tech said to wait for this to equilibrate, the top zone is either too high, and the bottom is adequate, or vice versa. Presently the top zone is too humid and the bottom zone is too dry. I have been writing, calling, texting and getting only automated "how did we do" feedback requests, when they haven't even answered or addressed my difficulties. TERRIBLE PRODUCT. TERRIBLE CUSTOMER SERVICE. I can't tell you strongly enough how much I regret buying this cooler from this company.