Wine EnthusiastReviews of wineenthusiast.com

Very professional and customer oriented. I've purchased several times from them and will continue to.

Just bought the 70 bottles 2 zones wine fridge. If you buy this be aware that standard bordeaux bottles do not fit properly in this fridge; I am talking about regular bottles like Lynch Bages or Beychevelle: they pretend you can stack 9 of those on a shelf (5 top face backward and 4 top face forward) but in reality only 6 will fit. Note that the same bottles barely fit in height also…This is the result of poor product design. Do not buy if you expect to fit 70 bottles

UPDATE: I'm delighted to report that Wine Enthusiast followed through and delivered two replacement wine cellars, both undamaged and fully functional. I am quite relieved! And very appreciative. Rating has been updated to 5 stars. I purchased the top end Revelation double fridge, and BOTH units arrived damaged beyond usability! Wine Enthusiast has stood behind their product so far and have ordered replacement units for me. I will update this review again once these arrive undamaged.

They had what I needed and shipped it out right away.

Wine rack arrived quickly as advised; however, instructions for assembly are not clear. There is only one page of instructions printed on both sides. It starts with a list of included materials on one side showing how to connect the racks and lighting. The back page states Step3 and Step4; however there is no Step1 or Step2 on either side. Step 3 shows the bolts going through the rack holes into the wall, but they are diagramed backwards. I did find a helpful video on the Wine Enthusiast site demonstrating how to install the rack, but even the video does not indicate what size drill to use to make the holes in the wall. Attention to detail would make things easier.

While I have nothing really bad to say about this company I always believe a company is only as good as their chosen partners. In this case it is AM Home Delivery. Yes the wine cooler left the warehouse in less than three days, January 14, it is now February 21 and no word on delivery! The transportation provides absolutely no good information, initially their posting said between January 24-February 7. I have called Wine Enthusiast, they know nothing. Tge one person at AM home delivery is nearly possible to understand. I called today and went through the text numbers on automated telephone, nothing. A just plain horrible experience. Think twice about ordering from Wine Enthusiast unless you live next door.

Dino Sapienza the wine cellar consultant is AWESOME! I looked for him to assist me on my second purchase because his customer service is outstanding! He is personable and simplified the process of purchasing and getting my wine fridge. He assisted me with a large wine fridge several years ago and now a smaller one. His service on the first purchase had a lot to do with why I re-purchased another fridge through wine enthusiasts (In addition to the wine fridge being very nice and beautiful).

I get it, errors can happen, but five in a row is just unacceptable. For reasons yet to be explained, four separate orders, all with a different shipping address (Xmas presents) were all sent to the wrong address. Luckily I caught the error when I received my tracking numbers. Long and short of it, the packages were rerouted and eventually got to the proper recipients. Sadly, one of the items was not what I had ordered and a replacement had to be sent. I've been a loyal customer for years, they really have unique items, but i fear using their services again anytime soon.