Wine EnthusiastReviews of wineenthusiast.com

Our sales agent Adam, gave us great advice during our selection. This is our third Wine Enthusiast purchase. They do a great job.

Wow. Where to begin. First it took forever to get them to send the brackets for my Artevino wine fridge, keep in mind it's a $4K unit. Then instead of sending 7 pairs of right and left brackets, they sent 10 right hand and 4 left hand...obviously that's NOT going to work. Then it took another month to get them to send me replacements for the wrong ones, but found out two weeks after that they didn't have but 2 in the their warehouse in NY and had to WAIT for them to shop from France. Well I can get a delivery of wine from France in a week or two, but they needed three months. Seriously. I'm not kidding. On top of that each set of two 1.5" wooden dowels were $10. Seriously. I bought a bag of 100 on Amazon for $7 instead. Never again. There are PLENTY of excellent wine fridges on the market. Never again. Side note...I NEVER got the right brackets. Sold the fridge.

The associate answered my questions and even followed up by phone later in the evening to see what I might need. Rare to have this level of customer service.

The wine cooler that I purchased was professional grade and looks and performed exceptionally well. When a defect was detected the customer rep went above and beyond and provided the kind of customer experience we hope will enjoy from a high end retail company.

Customer Service Rep, Diana C., was exemplary in her courteousness, knowledge, and follow through on promises. In a world where getting people off the phone means “problem solved” (for the company) Diana took the time to not just listen the issue I had with our 166 Bottle Single Zone refrigerator but to understand everything that could be causing it. She saw to it that I had the parts needed to fix it and although the service providers WE recommended in my area were subpar or out of business, she provided more names and let me know the type of repair tech that was needed. The day will come when our 9 year old wine fridge will need to be replaced but thanks to Diana, that day remains in the future!

Originally, I gave them a low review but they honored their warranty issues and my return of one (1) part. Great job!

Good customer service

Best Customer Service Ever!!! My wine cooler quit working and I contacted Ryan Marsh in technical support. Together on the phone he easily knew the problem and said he would send me the part (no charge) and instructions to replace it. My wine cooler works again and your Customer Service Rocks. My hats off for the team including shipping folks for Unheard of Customer Service! Brovo 👍