Window World, Inc.Reviews of windowworld.com

Windows leaking. Pieces coming off. They came out and took pictures but did not fix anything!

I replaced 27 windows in my home with Window World. The last 2 windows installed were attic windows. The installer left because it started to rain and he told me I would have to finish up the caulking. I called Window World and sent pictures of what the windows looked like. They never got back to me. I called again and the woman said I would have to fix it. Sorry Window World, I will replace my remaining windows with another company that backs their work.

Will start with the good, windows are 9 out of 10. Installers workmanship get a 2. No idea how to remove old windows, tore my siding up, big gap between J channel and siding, water leak, told me not responsible. No response for a call back. Unequal window trim, 1 " on one side 2" on other, did return to fix this, half a$$. Well they keep the caulk companies in business, siding nail holes left open. Sales does a good job of selling, after the sale no contact from sales. Was told get something for referral, they got a 10k job, 3 months ago which was completed, never got my gift card. Could go on and on, why bother.

A had a wonderful experience with Marco!!! He is very knowledgeable and explains the entire process very well. Gets the job done! I recommend him for SURE IF YOU WANT AN AWESOME MAN FOR YOUR PROJECT! Marco is the man.

Spend the xtra money and go with a company that actually cares if you’re satisfied and provides quality work and product. Trust me! I am not one to write reviews but this one I feel is my duty to warn others before you spend money on crappy service/product. Windows are quite a chunk of money. I know why Window World was the least expensive now. First off they called early and said they’d be out between 10:30-11:30. Great! So far so good. Well, they showed up at 1ish and didn’t notify us of the delay- my husband had to call to make sure they were still coming. Since they do all windows in a single day- it was late when they finished. The lead guy showed us windows in each room and how they work. I walked around the outside of the house to inspect as they have you sign a sheet making sure they are cleared of any issues. I realize now this is because they want to put the responsibility off on the consumer if something doesn’t work right once they leave. I chose to walk around the outside of the house and visually inspect - I noticed that the window frames had the antique bronze scratched off in a lot of spots from installation. We paid an xtra $250 per window for this color and that was very disappointing. He had one of his guys use spray paint to correct them. Yes, I said spray paint! There are drip marks and he got it on our white brick. It was getting dark and that was hard to see at the time. The next day after installation, I open 4 windows. When I close them later in the day they will not lock - the windows would get pushed out and off track when trying. I contacted customer service and spoke with a condescending lady who was short and acted like I’m stupid. She told me to push at the top of the sash of the window. I told her that it’s 10ft tall and she said get a ladder! So I did and asked her what good that would do. She argued and I had to explain to her a couple of times these particular windows are single hung. (We have double and single) She then said she could not read the mapping of the windows in our house that the sales rep provided and she would have a supervisor reach out. He did the same day. He told me to slam them really hard and they should lock! Alrighty, so I need to slam brand new windows?? That didn’t work so he said he’d have someone out to repair the next day. Low and behold, someone did come out the next day. He was a bit cocky and proceeded to SHOW me how easy the windows are to lock. He messed with a couple and got one to function as intended. He then had me shut the window so he could make sure I’m doing it properly LOL!! Really? Well guess what it wouldn’t lock again. He repeatedly argued said it was fixed and then started having issues himself, after 20 min of this he said that the crew should have never left without checking them. He said he was escalating to his supervisor, Jeral or something like that and would have a crew out next day to rehang the windows. He also said as he was leaving that he was sorry about this. I said well it’s not your fault and his response was - Yah your right it’s not. WTH talk about unprofessional. I have not heard back from anyone yet and have now missed 2 days of work as well and looks like will need a 3rd day off if they ever show up. This was on Thursday and it is now Saturday. Really upset that we’ve spent our hard earned money with a company that apparently does not value quality or the consumer. I’m concerned that any future warranty claim is going to be dismissed at this point. We shall see. Really disappointed as this was a big purchase. **** UPDATE**** Jeral came out Sunday after I wrote this review, He says it’s a manufacturing issue and will replace the sashes on all 4 windows. If that does not solve the issue he will have them all replaced. 3-4 weeks wait. Will post updates.

Never Never Never buy from WindowWorld. From the shoddy installation and incompetent installers to the Branch Manager who has lost sight of customer service, this was one of the worst experiences I have had with a company.

So honestly we had an issue wit hthe windows that tool some time to arrive. However Eric and Frank where able to sort this out and then Josue Alas sorted the Trim with EXPERT care and persision. We could not be happier wit the results and follow-on care. I would HIGHLY reccomend Windown World for you windows, doors, roof or anything outside your home. They are truly great when they come to the plate.

Their so-called "installer(s)" use inferior materials. They definitely do not know how to use a tape-measure and/or square. No clue how to recognize a dull sawblade. Excessive tearout. Broken/cracked trim work. Nail heads left 'high'. In such cases, nails where not countersunk, the heads were bentover instead. Nail holes where left unfilled. A definite overuse of caulking to hide their errors and goofs. Weatherstripping is separating from the door after several months. Doors are not hung plumb to the door frame. Door frames do not 'lineup' with the installed trim. The new, installed doors are inches narrow than the former doors. These are exterior doors. Window World used hardware intended for interior doors. Our local hobby shop has better looking woodcraft items than the trim work around my doors. Alignment is much better, and tight corners, also. Here today, gone tomorrow. Wham, bam, thank-you ma'am.....