Window World, Inc.Reviews of windowworld.com

Finding a company that will work on a manufactured home can be difficult. Window World Reno replaced the remaining old windows at a competitive price. The installers were on time and professional. Window quality high, well made, and work done very quickly. I highly recommend the product and firm!

I was pleased with the windows for about 2 weeks. Then we got some cold west winds and could feel the air leaking through the frame and the sash. I had specifically asked about air leakage, and the sales rep assured us that we would not feel air coming in. WRONG! Such a disappointing product.

We purchased basement windows and waited 4 months for them to be installed. We paid half when we purchased with the other half due upon completion. Finally they were installed but the installer said he could not complete the job until we dug about 6 inches down into the window wells. Until we did that, he could not seal the window. I was upset because if we were told this beforehand we would not have purchased, as we cannot dig it. This means we would need to hire someone, costing even more money. I was not going to pay until the job was done, as agreed upon, but Window World in Southern Colorado stated the installation was done and sealing was something different. They also stated that we did not give them access to the windows because the dirt was there. How would we know that this is considered not having access to the windows? Why weren't we told this by the salesman that did all the measurements etc.? There is no dirt even touching the window. Anyway, they were very poor with communication and on top of that told us they were putting a lien on our house and would report us for theft. Very disappointing and extremely unethical.

i purchased 4 windows this time.I have bought 8 in the pass 4 at a time do to money. i did not know the company was sold and the new owners had changed suppliers. I wish they had told me or I should of asked. The new builders make a very cheap window and screen unit compare to what I had bought from the old owners who I dealt with I believe it was A.M.I windows they had lifetime limited warranty great construction I have pictures how A.M.I I believe that was window worlds builder then. now these new owners in my opinion just have a window. My windows once locked if pulled down will move inches up and down but is hidden with all the vinyl sides or tracks. the screens are short about 1/4 inch in length so the top of the screen has a opening across the top of the window. they want to add an addition to the top to make up for the shortage instead of making the screen the right length. nothing has been done since Dec 2023. Every time they send out an installer to check the problem they get weaker and weaker in pulling the window down while locked. I would be glad to change the review if the problem is corrected to my satisfaction. Please window world solve this problem to my satisfaction.

We had several windows and sliding door replaced earlier this year. One of the windows had a flaw and it took 3 weeks to get the new window. One of the screens on another window has a flaw and when reported to the sales person he said he would inform the company. The screen has never been replaced and I chose to keep the drapes closed when I sit in my chair that can see the flaw. You get what you pay for and the price was cheaper than the two other estimates.

It Doesn't Get Better With Window World of Washington DC After much written communication with Window World personnel in the Wash DC office (They are a franchise), Window World Consumer Relations Department in the head office in Wilkesboro, NC, and the franchise owner, about getting the products (sidiing, a front door, and a storm door) that I contracted and paid for in 2022 completed, I thought I was finally out of the woods at the end of 2023 when all the items were finally all delivered and installed. Unfortunately, I was clearly wrong. Issues with communication, follow through, and quality remain solidly inconsistent. Quality is now the foremost issue I have with Window World in 2024, although there are the accompanying matters of follow through and communication. I discovered an opening in the front door sidelight that was installed on May 26th of 2023 as the weather got cooler. I contacted the Regional Manager about a gap in the sidelight of the newly installed front door on October 18th of 2023. This matter was addressed but as usual, later than the promised date. On January 26th, 2024, the storm door which was also installed on May of 2023 developed a serious problem. It could neither be unlocked from inside nor from outside. I was trapped in my house and unable to use the closest exit. I was concerned about safety and did not wish to sleep in a house I could not exit readily in the event of a fire. Once again, I was forced to contact Window World of Washington DC. Although the storm door lock had had a similar problem on the day it was installed, I was able to unlock it on that day after several hours of jiggling and maneuvering the lock mechanism before help came. This time, hours of jiggling and maneuvering didn't work. I credit the Regional Manager on this occasion for suggesting that the glass in the door be removed until the next day when he would come inspect the storm door lock. I was fortunate that my neighbor was available to help remove the glass in the storm door. The Regional Manager himself was unable to unlock the door until he picked it apart with a tool when he came to inspect the door on January 27th, 2024. He did replace the glass in the door and I taped the door lock so that it would not accidentally get stuck again pending it being repaired or replaced. He did inform me that a new lock for the storm door would be susceptible to having the same problem since a mechanism inside the lock turned beyond where it was supposed to which makes it catch in a position that makes it lock in place. The problem is a design flaw. The Regional Manager promised to order a new lock for the storm door and to contact me within a few weeks. I heard nothing from him since January 27th, 2024 so I contacted him on March 11th, 2024 by which time the seal that holds the glass in the door had started to fail. I now have to constantly push the seal into it's grove because it won't stay in place. A promise to get back to me the next day was not kept. I reached out again on March 18th, 2024. My enquiries at this point were met with brusque responses and no definite date or window of time when the problem would be resolved or my money refunded so I can go purchase a functional door myself. The manager ended our text conversation abruptly on March 18th 2024. A dismissive attitude toward customers does not grow a business. It invites reviews that people would rather not write and law suits. The quality of the storm door has proven to be totally unacceptable and the level of disregard for customers inexcusably shoddy. This business that stood out in 2016 when I first encountered it, seems to be unable to service customers beyond clinching the initial sale because of fairly low prices.

All comments can be backed by emails, voicemails and screenshots. Feel free to reach out to me for any information. Hopefully this review helps other avoid using Window World of Winchester. The initial measurement went well. Everything was downhill from there. The Winchester manager Angel treating to make me eat my contract. This is after him realizing what he was quoting was actually not on the contract. To make the first payment I had to jump through hoops. I called the Winchester location twice with no response. I called the 1-800 number and was given the contact to the Chantilly, VA location. They were unable to help me but on the fourth try I reached Caprice and my payment was taken. There was a long delay between signing the contract and the remeasure. I had to call about this to get it scheduled. I was told 6-8 from the October meeting. By February things got worse. I was promised by the regional manager Eric that he would handle any further communication and that a crew from outside of Winchester would do the install. Eric said the contract stated we need to start the install within a certain amount of days. No one could show me where in the contract. I reached out to Fairfax county to try and set up a meeting. Window worlds contracts list them for mediation. I was not a resident of Fairfax county and was told to try WV business affairs and given a number. I was then referred to Winchester-Frederick county where the business is located. After going round and round there I decided to move forward with the install. Eric had promised a different crew and financial compensation. On the day of the install Angel became the voice of reason after Eric became irate and was trying to instigate a fight. I wanted to meet to discuss the emails, contract and calls. He made the comment about meeting to fight. At the beginning of this I did as to speak to the owner. Eric refused and said he was the highest level I would talk to.

Subject: A Disastrous Experience with Airbnb Dear Airbnb Customer Service, I am writing to express my profound disappointment and frustration with the appalling service I received from Airbnb. Over the course of two days, I attempted to book accommodation through your platform, only to encounter a series of issues that have not only ruined my holiday plans but also resulted in the unauthorized use of my credit card. Despite spending hours with my bank to address the payment problem, I was shocked to discover that the root cause was Airbnb's system. Your helpline, instead of offering a solution, suggested capturing a screenshot of my credit card information, a request that not only compromised my sensitive data but also exposed me to fraudulent activities. To add insult to injury, I later received notifications of my credit card being used on Meta, leaving me without a functional credit card for any expenses. This is unacceptable, and I hold Airbnb responsible for the distressing consequences of this breach of security. The culmination of these events has not only soured my first attempt at a holiday in eight years but has also convinced me that Airbnb operates more like a scam than a reputable service. The incompetence displayed by your helpline, coupled with the security lapses that led to my credit card misuse, has shattered any trust I might have had in your platform. I implore you to rectify this situation immediately, provide compensation for the inconvenience caused, and take urgent steps to improve the security measures of your platform. Your customers deserve better, and this experience has left me questioning the integrity of Airbnb as a service. Sincerely, Keith.