Window World, Inc.Reviews of windowworld.com

Be advised -I do not recommend this company. I signed the agreement in June and after finally getting HOA approval I called Window World to get installation scheduled for an exterior door and storm door. I have been trying to get it scheduled for over a week now. No call back from the ONLY person they have doing the scheduling - the owner's daughter, after she lied multiple times and said she would call me back the next day to schedule installation. Now after leaving multiple messages I have not get a response back from her at all. I was finally told on October 5th from Dave- the only person trying to assist me, that they cannot find my storm door anywhere in their warehouse and it will need to be reordered, which will take an additional two weeks. He was the inly person to even suggest an alternative option. But still no call back to discuss anything further. I wanted to get my exterior and storm doors installed before the cold weather started. I am very disappointed because customer service was nice initially, but after your deposit customer service changes. I wish I had paid attention to the reviews prior to going with them. At this point I am very skeptical about the quality of the installation and would prefer a refund of my deposit. How do you take someone's money for a service and do not respond? Terrible service and I will continue to post on every platform available to warn others.

I ordered a door from Window World and paid the entire balance in full on the day the salesperson came to my home. At the time of purchase, I was told the door would take approximately 2–3 weeks to arrive. On July 31, I was contacted by Patrick with Window World to confirm my appointment. I specifically followed up with him that same day to ask when the new door would be installed and whether it would be within the next two weeks. I was told that the door was expected within 2–3 weeks and that they would contact me once they had an exact delivery date to schedule the installation. By August 21, I still had no installation date, so I reached back out. Patrick told me he would look into it. I was then told that their system showed October 1 as the expected date to receive the door. I explained that I needed the door installed before September 29 because I had planned around the original 2–3 week timeframe. What was particularly frustrating was that Patrick then acknowledged that he “dropped the ball a little timeframe wise.” He explained that adding the custom screen option I requested changed the order from a standard door to a custom-made door, which significantly affected the timeline. He also admitted that he was unaware that simply adding the screen would cause that change. I appreciate that he acknowledged the mistake, but that doesn’t change the fact that I paid in full upfront and was given a 2–3 week expectation that was not met. Had I been told from the beginning that the custom option could significantly extend the timeline, I could have made an informed decision about whether to proceed. As of today, September 25, I still do not have my door installed. What was supposed to be a 2–3 week process has turned into nearly two months, with no door and a great deal of uncertainty. Customers should be given accurate information about timelines before paying in full, especially when a customization can dramatically change the delivery schedule. I would have appreciated transparency from the beginning rather than having to repeatedly reach out for updates. I’m extremely disappointed with this experience and would not recommend Window World based on how this order has been handled.

Signed a contract with WW for windows and shutters and paid a downpayment. Later told that the cost of the shutters would double due to them being a wider size. When I signed the contract I was told the shutters would be custom to the windows. Company refused to honor signed contract and suggested that the contract be cancelled. I did cancel it as I was now wary of a company that would go back on a signed agreement. Very disappointed- poor customer service. Disreputable owners. How do you sign a contract and not honor it? Buyer beware.

Over all Cheap crap windows with Sub Contractors doing the work window leaked they refused to fix it the dude they sent out put some type of bandaid on the one window an told me he fixed " The Problem of air coming in. The Window He " Fixed " faces to the west, The wind was coming out of the South, His reply to me was, " We don't want to Throw any Money at the Problem " They can take their Windows and Stick Them where The Sun Don't Shine This is The Last Company I would Ever Recommend, They are a Joke Be Forewarned !!!

I ordered a front door with the cost being over 8,000 made to pay have up front, said we would have it between 8 to 16 weeks now going on 15 weeks and they are telling us first the door is on back ordered now the glass is on back ordered and they have no ideal when it will be in. Ask for our money back they will not give it back. DO NOT GO TO WINDOW WORLD!!!!

Avoid!! Spent almost $10K to have two windows and a patio door installed on April 30, 2026. After installation I called and told them the install was not correct that I could see daylight coming through around the door. No response. Then it rained and I took video, sent it to corporate and got a near immediate response. They came and reset the door, it still isn't correct. Can't get them to respond or come fix it. Go to my FB page to see the video I sent corporate after the first rain where it flooded my dining room.

This place is a disgrace, I should of never got windows from here they have lied throughout the process and our windows now leak air and they will charge you 125.00 to come out to look at them just to come up with some lame excuse not to fix them save your money and go elsewhere

Bought a brand new door from window world in Roanoke Virginia it closes by itself that's not acceptable they sent a representative his conclusion was they couldn't fix and just accept it u have a old house I'm asking them window world in Roanoke Virginia to fix it or give me my refund back for the door of course they haven't responded