Window World, Inc.Reviews of windowworld.com

I am starting off with the good. I am getting window and siding. The window crew came out 2 weeks ago and installed 23 windows in a day and a half. Raul and his crew were awesome 5+ stars for them. Now the siding. The project project was slated to start the week after windows. No call. No communication. No siding installers. The phone staff was great. Polite and seemed to care. We had a severe rain/ storm move through area this this morning came early afternoon no calls. I was sure issue came up with the current job the were doing, but I see my time is not valuable or important to Window World to even call and let me know. I would have been upset but having done construction in my younger days that is the nature of the beast and at times out of the installers control. Materials are correct and I have no issue with the quality of materials. Bottom line if you can be guaranteed Raul's crew for windows you will be happy. Siding I would look elsewhere unless you you don't mind be kept in the dark. Raul kept this from being a 1-star review

I bought 2 French doors and 4 casement windows Aug 28, 2025. Casement windows are fine.. French doors, however, are not. They've been out 4 times to fix. In order to lock them, you have to slam the door. 4 visits, no luck. Each visit was about 1 month apart. Next visit was scheduled for this Monday, September 28. I called today to reschedule due to an upcoming doctor's appointment. The earliest available appointment is October 26! How's that for customer service??!!

They are the cheapest for a reason. You may order your window but you will have to wait a very long time to get them installed. Then they push you back several weeks out due to "bad weather". Do not go with Window World because they do not have enough installers to get your job done in any reasonable time frame. If they give you a time frame, don't believe it. This is Window World in the metro Atlanta area.

Installation went great , but when installed they didn't seal the inserts, i have 10 windows that leak in winter can feel cold air coming in, called window world several times said they would send someone out and never did, call more times and get no response isn't worth getting from them to much of a hassle for 10,000 dollars in windows

We just had window cladding done. You better speak spanish because the workerd didn't speak english. They care very little about your flower beds and trees. Many were stomped flat and one tree was ruined and may have to be removed because they cut off so many branches that could have easily been tied back. We were home during their entire visit and would have tied the branches back but were never notified of the need. Additionally, azalea bushes and flower beds were damged..While the work was adequate the workers had no attention to property or detail.

Had 2 whole house window installs several years ago. Did a warranty transfer on one house, but the probate court took over 30 days for the house deed to transfer, so window world voided our warranty. Now they won’t even enter our house when we call about a repair. We don’t expect them to cover any repairs…we offer to PAY them for repairs but they refuse because we don’t have a warranty anymore. I’ve never heard of such a practice. And their parts are so weird we can’t get another repair company to fix them. So now we’re just waiting out aging windows and will need a whole house replacement again, and definitely WILL NOT be using window world.

I ordered three casement windows May 2025. The sales experience was phenomenal but once the installation was complete, the sales man ghosted me. I hd some issues with hardware so I hd to reach the main office for help. This is alarming should I have had any serious warranty issues. Nonetheless, I was happy with the windows so November 2025, I ordered three more for a different room. This time, I ordered a bay window wrap and gutters. The worst experience! The window sill they installed was short so their contractors used what looks like shim pieces on the ends and doesn’t match width of the sill. They also under estimated bay window wrap bc it required removing damaged wood. Cameron was our salesman so when he said $750 for the wrap I stated that was “so low” and asked if that included removing the old stuff and he said yes. When installers came, they only replaced windows and the sill. Then WW wanted another $3200 for wood removal to then wrap. Cameron didn’t even email me to go over details, he just sent me a Wells Fargo credit app after I told Angel (the contractor’s manager) that I’d consider it. When I looked closer at the window install, these windows each had 4 screws on all the interior trim to hold the screen in place where the first three windows I ordered had clean little notches that lock in place. I was sold two different styles and paid the same price. It looks like construction or incomplete window install. I sent an email of photos to their sales rep, Michelle after speaking with her on the phone about installation issues and different window features, never heard back from them and it’s been over a month. My saving grace was paying with an Amex card where once I submitted my dispute, without question, Amex refunded me my money. Window World hired all non English speaking contractors that don’t follow code when they install either. Good luck having them honor any warranty they claim. I got my money back and won’t ever recommend them and it’s sad bc they claim they represent US veterans but I haven’t seen that they hire any. Veterans are mentioned on paper and that’s about it. Sad because they advertise good products but bad installers will destroy product quality every time. Sadly you will not get that here unless they change that. I was hoping to have them renovate my house over time. I will be going to either Home Depot or Pella direct. Save your money and time.

In October of 2024, I signed a service order with Window World of Muncie for new windows, patio door, and siding (small add on room that required ordering only 5 boxes of siding). My windows were installed February 6, 2025. The windows were installed quickly, and the workers were friendly. I knew my siding would not be installed until the weather was warmer. On Monday, March 31 I called to check on the status. No answere at the office. I called again on April 21 and was told someone would call me back. On April 22, Jeff the manager, called me back and told me I was second on the list when they start installing. I called to check again on May 12, again someone would call me back. On May 13, I was told the siding was ordered the week before. On June 4, someone came to measure the area where the siding was to be installed but could not give me a timeline and suggested I call the store. So I called the store and was told someone would call me back at the end of the week, beginning of next week with a date. Who knew that calendar days go from June 4 to June 17 and I would be the one calling again. Where I was informed by the installer my order had been misplaced and he had just ordered the product a week before (again) and it would take about 3-4 weeks to come in. On July 21 (almost 5 weeks from the last call) I called to check again, feeling my patience had been lost. I was told they could not find my order in the system, and someone would call me back. Two more calls on my behalf with promises of someone calling right away. Finally, 40 minutes after my last call, Jeff the manager calls me to say I am on the calendar for two weeks. No day, date, time. No apologies for the delay. When I expressed my frustration, he stated, "I am sorry you feel that way and we would be happy to refund your deposit if you want to cancel." Sounds to me like he does not want my business. I received a refund but no sincere apology or words of accountability on Window Worlds behalf. The kicker, when they came to wrap the windows where my siding was to be installed, the installers left the gate open, and my dogs got out. Other than the window installation, this company did not do right. Window World of Indianapolis was to do the siding. Jeff, the manager, is a joke and a liar.