Window World, Inc.Reviews of windowworld.com

Once gone impossible to get problem addressed. Lady service person abrupt stated problem would be addressed, still waiting. Never received call etc.,hired handyman to repair.Hired them because of Shrewsbury location,didn't matter. Now I see doing bathrooms, gutters etc,try getting window business efficient.

My windows are so tight that I almost can't open them. Plus they were to build out my windows on the outside because I was getting siding from another company. Well THEY measured and they are all done wrong! They were not built out far enough, so they set back in. The owner of the Window World in Duncansville, Pa. (They say Altoona, Pa.), came down to my house because I was not happy. He told me off. I didn't have everything paid to Window World because I wasn't happy. The owner told me he was going back to Window World and charge my credit card the rest of what was owed. I used my credit card for the down payment and had the cash to finish paying them off. So, the owner went back to Window World and charged my credit card. He fixed nothing. He told he he didn't care if I was happy or not. If you want crappy windows and terrible service, call Window World.

I love how my windows are difficult to slide. I adore how the expensive sliding door doesn't fit properly and enjoy how it takes 3 or 4 times getting it to lock. I is wonderful how they have the same noise buffering as my old single pane aluminum windows. I think its great how they broke my yard decorations and never said a word. It was awesome how when I called to tell them that some screens were missing and about my yard decorations. I didn't even get a "sorry." It's incredibly joyful that even after almost 4 years I have byers remorse. It would be amazing if they don't remove this, this time.

The pricing was good, and they do have good sale folks. However, their overall service and customer service is very poor. First, they came with the wrong door for our back deck. When they went and got the correct one, the piece where the locks were supposed to be was wrong. They guy rigged it so one piece of the door would lock. Still not 100 secure. Then we found one of the windows wouldn't lock. Then my wife went to open one of the windows in our upstairs bathroom and the lock came off. One of their guys came to check it all out and said they would order everything, and someone would get back to us. Two months and we were scheduled to have the issues fixed on 4-2-25. However, we were told they had to cancel because the guy called in sick. I called and the earliest they could do was the 8th. We wouldn't be home, so the next available day was the 14th. Two and a half months with a back door not 100% secure and two broken windows for a current customer. If I had known their customer service was this bad, I would have paid more for a better company. Absolutely will not be recommending them to anybody. *** Just a quick update. They have bent over backwards to correct the issues that happened. Even though there was another little hiccup, the service has improved. I would recommend them, but will inform them that they might have to be patient.

BEWARE: Window World, delivered my 6 windows and never completely installed them. They forged my name on a credit loan that I never agreed to. This was a cash deal. The foreman stated: I gave them a 5STAR. ALL LIES This fraudulent scheme has destroyed my credit and career!

Windows World is not the company they proclaim to be. I had a storm door installed in my home. It was not installed correctly as the new door that was installed, the workers did not shim the door and my door still isn't right. I had one of their maintenance men come out to install a part that broke, and he even said the door was not installed correctly. He said he would let them know, I have tried to make contact and to this date nothing has been done to correct it and it's been a long time. This is not a company that I would want to install windows, storm door or anything. Should anyone like to see pictures or want more information, please feel to contact me at 931-302-1893....

Two years ago I had them replace (7) windows in my home, (5) were good windows except, I had after market sunscreens on the (2) west facing windows which they took without permission. The (2) on the east side were inferior cheap quality ones that were also the wrong sizes. They busted up my stucco and left a (1) inch gap on the bottom, I went back and forth with the front office girl in Bakersfield and also emails with the owner's daughter in LA, finally "Ko" the owner came out and says "well we sometimes have to retrofit them." I wanted to put my foot up his ass but he brought these two goons with him as back-up. I was going to take him and his arrogant (Charlotte) daughter to court, but, I never wanted to see this owner from India again. I did the repairs myself and added heavy privacy window tint to keep the cold out. Note: 03/09/25, Regional Window World of Los Angeles/Bakersfield and surrounding areas apparently is owned by "Ko & Daughter, Charlotte" they are from India, and I get the feeling they didn't have any experience in the window business before buying this business,and the installation teams they hired are sub-contractors just like their work. DO NOT HIRE THIS FATHER/DAUGHTER TEAM EVER!

I can understand poor reviews on window installation, but my issue is with poor scheduling. We, initially, settled on a date/time......I then received an email, changing date/time (to which, I agreed),,...on the day of the appointment, I receive a text, again changing back to the original date/time. A waste of my time. Moved on to other suppliers/installers.