Window World, Inc.Reviews of windowworld.com

We just had window cladding done. You better speak spanish because the workerd didn't speak english. They care very little about your flower beds and trees. Many were stomped flat and one tree was ruined and may have to be removed because they cut off so many branches that could have easily been tied back. We were home during their entire visit and would have tied the branches back but were never notified of the need. Additionally, azalea bushes and flower beds were damged..While the work was adequate the workers had no attention to property or detail.

Austin was so nice, helpful, and professional. We love our windows! The whole process has been easy and the customer service is amazing. Thank you Austin!

Had 2 whole house window installs several years ago. Did a warranty transfer on one house, but the probate court took over 30 days for the house deed to transfer, so window world voided our warranty. Now they won’t even enter our house when we call about a repair. We don’t expect them to cover any repairs…we offer to PAY them for repairs but they refuse because we don’t have a warranty anymore. I’ve never heard of such a practice. And their parts are so weird we can’t get another repair company to fix them. So now we’re just waiting out aging windows and will need a whole house replacement again, and definitely WILL NOT be using window world.

I gave one star because I wasn't given the option to choose none. Window World of Winchester, VA is the absolute worst company for replacement windows and customer service. We had a total of eleven windows replaced, and there was an issue with each one. There were nine windows that had issues on the inside. The issue was at the top of the windows. Some of the vinyl part that goes across the top was flush ( which is the way it should be), and other parts had a gap. There were nine windows that had issues on the outside. The issue on the outside was the aluminum at the top. One corner would be flush , and the other would have a gap. We had multiple issues with the caulking , both inside and outside. The caulking was not uniform, some windows had gulps of caulk, while others had just a sliver. When I question these issues , I was told by management that these things happen. Maybe the house is not square. Remember these are replacements. Nothing is perfect. I understand that nothing is perfect.But when you are paying for a product and a service , it should be close to perfect. The vision of window world is if it is not perfect, caulk it. Caulk will fix it. Not the proper solution.

Wiley and his crew were very efficient and very helpful. They replaced 24 of my windows and two doors and did a great job. I love supporting local businesses!

I emailed them twice for a window quote. They never responded! Terrible customer service. I would never recommend them.

Window World of Tidewater did a great job for me. They replaced several windows and a door on my detached garage. Replaced gutters, drain pipes, and did some siding repairs. Their work was excellent, friendly, and answered all my questions. No complaints! They did a most professional job, and I will recommend them to all my friends and neighbors. Thank you, Window World!

I ordered three casement windows May 2025. The sales experience was phenomenal but once the installation was complete, the sales man ghosted me. I hd some issues with hardware so I hd to reach the main office for help. This is alarming should I have had any serious warranty issues. Nonetheless, I was happy with the windows so November 2025, I ordered three more for a different room. This time, I ordered a bay window wrap and gutters. The worst experience! The window sill they installed was short so their contractors used what looks like shim pieces on the ends and doesn’t match width of the sill. They also under estimated bay window wrap bc it required removing damaged wood. Cameron was our salesman so when he said $750 for the wrap I stated that was “so low” and asked if that included removing the old stuff and he said yes. When installers came, they only replaced windows and the sill. Then WW wanted another $3200 for wood removal to then wrap. Cameron didn’t even email me to go over details, he just sent me a Wells Fargo credit app after I told Angel (the contractor’s manager) that I’d consider it. When I looked closer at the window install, these windows each had 4 screws on all the interior trim to hold the screen in place where the first three windows I ordered had clean little notches that lock in place. I was sold two different styles and paid the same price. It looks like construction or incomplete window install. I sent an email of photos to their sales rep, Michelle after speaking with her on the phone about installation issues and different window features, never heard back from them and it’s been over a month. My saving grace was paying with an Amex card where once I submitted my dispute, without question, Amex refunded me my money. Window World hired all non English speaking contractors that don’t follow code when they install either. Good luck having them honor any warranty they claim. I got my money back and won’t ever recommend them and it’s sad bc they claim they represent US veterans but I haven’t seen that they hire any. Veterans are mentioned on paper and that’s about it. Sad because they advertise good products but bad installers will destroy product quality every time. Sadly you will not get that here unless they change that. I was hoping to have them renovate my house over time. I will be going to either Home Depot or Pella direct. Save your money and time.