Window World, Inc.Reviews of windowworld.com

I purchased my home nearly 11 years ago and the warranty from the previous owners transferred over. Window World has been incredible to work with - efficient, timely, professional - the whole team has been a pleasure to work with. Highly recommend!

I was helping my aunt with the sale of her condo and I needed to obtain a duplicate permit (5 years after the fact!) . I called Window World and had the pleasure of dealing with Dawn Miller. She told me what had to be done, where I had to go and then she closed out the permit for me. Throughout it all, Dawn was kind, professional and a pleasure to deal with!

In October of 2024, I signed a service order with Window World of Muncie for new windows, patio door, and siding (small add on room that required ordering only 5 boxes of siding). My windows were installed February 6, 2025. The windows were installed quickly, and the workers were friendly. I knew my siding would not be installed until the weather was warmer. On Monday, March 31 I called to check on the status. No answere at the office. I called again on April 21 and was told someone would call me back. On April 22, Jeff the manager, called me back and told me I was second on the list when they start installing. I called to check again on May 12, again someone would call me back. On May 13, I was told the siding was ordered the week before. On June 4, someone came to measure the area where the siding was to be installed but could not give me a timeline and suggested I call the store. So I called the store and was told someone would call me back at the end of the week, beginning of next week with a date. Who knew that calendar days go from June 4 to June 17 and I would be the one calling again. Where I was informed by the installer my order had been misplaced and he had just ordered the product a week before (again) and it would take about 3-4 weeks to come in. On July 21 (almost 5 weeks from the last call) I called to check again, feeling my patience had been lost. I was told they could not find my order in the system, and someone would call me back. Two more calls on my behalf with promises of someone calling right away. Finally, 40 minutes after my last call, Jeff the manager calls me to say I am on the calendar for two weeks. No day, date, time. No apologies for the delay. When I expressed my frustration, he stated, "I am sorry you feel that way and we would be happy to refund your deposit if you want to cancel." Sounds to me like he does not want my business. I received a refund but no sincere apology or words of accountability on Window Worlds behalf. The kicker, when they came to wrap the windows where my siding was to be installed, the installers left the gate open, and my dogs got out. Other than the window installation, this company did not do right. Window World of Indianapolis was to do the siding. Jeff, the manager, is a joke and a liar.

A drunk worker came to put windows in, didn’t finish. I had to take them to court. I noticed yesterday when I tried to open a window, it won’t open and he never caulked the inside of the window. 4 windows= $3500 . Will have to be done over. They should not be allowed to have a business.

Window world canceled on me and told me that my home was to old for them to even look at it. You would think that true professionals would look evaluate and assess, but nope just a phone call saying your home is too old. With amount of work that was and will be done I'll find the right company who's interested.

I bought and prepaid for windows (Included windows, labor, removal of old windows and disposal fee) to be installed in a house that my ex-wife and daughter were going to live. The house (Property) was not in my name. I was told that i would receive a call to schedule the installation. During this time of waiting for the windows to arrive i decided that i would install the windows myself in a different house. I called both the the sales person and the office in Prestonsburg Kentucky and informed them i would be coming to pickup the windows. They said that i would have to come in person to the office, sign some papers to get a refund on the installation labor and the removal fee disposal fee. Then i could take delivery of the windows. So on 6/26/2025 i show up to pickup the windows and was informed that the windows had been installed. I NEVER received a call from ANY person from Window World to schedule the install. The person at window world yesterday said "The owner decided after receiving several pressured calls from the ex-wife to go ahead and install the windows". The ex-wifes name was not on the order and i paid for the windows out of MY checking account. Her name was not included except for the warranty.

went on window world reveiw and read my comments. they did exellent job. the reveiws told the opposite. nothing but lies and disinformation. everything was done exellent. i dont know who changed it. i would like to know so they can stop from lying

The absolute worst experience I've had with any contractor on any house I've ever owned. Damaged my property, left a ridiculous mess, sloppy work, and took 5 separate visits over a month and a half and job is still not done.