Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.
Wildflower Cases (wildflowercases.com) has 376 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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KathyLa
My experience with customer support could not have been better. Kim G., my Wildflower Customer Support Receptionist, corrected an error on my end of an order I had placed incorrectly. Bravo Kim! Thank you!
Response from Wildflower CasesJan 3, 2023
Amazing! We are so happy to hear you had a great experience with us! We appreciate your love and support, always! 💖
Samantha W.
I ordered a case for my sister for Christmas and the next day she upgraded her phone so I immediately emailed customer service requesting to cancel my order or to get the correct size and I was willing to pay any cost difference. Two days later the case shipped and then they responded to me shortly after saying they would not accommodate my request and that they don’t allow exchanges or returns. I replied that this was not great customer service as I haven’t even received the case and I emailed them days before it was shipped…. Seems like a huge mistake on their end because I will never order from them again, neither will my friends/family and now there is one less person walking around showing off their cases.
Response from Wildflower CasesJan 3, 2023
It looks like your order was placed on 12/26 and you emailed us on 12/28, as stated on our website all orders are processed within 1-3 business days. Unfortunately, your order was shipped before your inquiry was received. We do apologize but that is our policy!
Disgusted C.
If I could rate below a zero, I would. I ordered a case as a Christmas gift. When I gave it to my daughter, it does not remotely fit her phone, despite the case packaging clearly marked as for an Iphone 12pro. When I attempted to exchange/return it, no one answers the customer service phone - you're directed to a website. The website will not process an exchange/return greater than 15 days. What reputable company does that at Christmas??? Customers cannot wait till 2 weeks before Christmas to order & expect to have a gift under the tree. Thoroughly disgusted & disappointed in this woman owned company that is robbing other women. They should be ashamed of themselves....while they run to the bank with money thieved from other women. ***Update I have been playing e-mail tag with the company since posting my review. I respond to them promptly, sending pictures & additional information as requested. Then nothing but crickets. It’s laughable. Buyer beware.
Response from Wildflower CasesJan 3, 2023
I was able to locate your inquiry from 12/27. Our customer service team responded on the same day requesting for further information so we can further assist you, we have yet to receive a response. Please reach out to our customer service team so we can further assist you! We have received your response, unfortunately, the order was purchased on November 13th, you are far too out of our 20-day return window.
Najifa A.
Absolutely ridiculous. Ordered on 24th November, it’s now been over a month and my case is still nowhere to be seen!!!?? I literally had to chase customer services multiple times to only get a generic, unhelpful response. I just want my case!!! It should not take this long. Never ordering from them again. Order number: 1942934
Response from Wildflower CasesDec 28, 2022
I was able to locate your 5 inquiries with us, we have responded to each one but did not receive a response from you. Per our last email, you have been issued a full refund. All shipping delays are completely out of our control and due to the recent holidays there are delays occurring.
Ava T.
It came in good time for the fact that it’s Christmas!! Amazing beautiful case and I’m so excited to finally have it!! Great customer service!!
Response from Wildflower CasesDec 28, 2022
Amazing! We appreciate your love and support! We are so happy to hear you received it on time for the holiday! 💖
Sara R.
Horrible service. I ordered the wrong size case for my daughter and they will not allow me to even exchange it. My daughter always wants to buy these cases but I refuse to buy any more as there is absolutely no peace of mind with this company and their horrible service. And they only post their positive reviews to their website. Don't believe it for one second.
Response from Wildflower CasesDec 28, 2022
I located all inquiries and we have assisted you in a timely manner. We do apologize for the delay, unfortunately shipping delays are completely out of our control. We have issued you a full refund, if you would like us to provide you with the credit notes please email our support and we may provide that information for you.
bb
Case never arrived. I ordered back in october it took 2 months!! a lot of excuses “there was a delayed”, “It’s on the way” to “the package was lost” I emailed 10x for them to refund me but no they made me wait 2months they kept making up excuses just to end up the package was lost. Now I still don’t have my refund It’s been a whole month. No email response either. at this point they are just robbing my money It’s ridiculous.
Gwen C.
I WAS SENT THE WRONG CASE AND WHEN I REACHED OUT TO SUPPORT THEY CLAIMED I WAS LYING!!!! they say according to them i received the right one when i didn’t!! they say the one i was sent was a freebie but that’s the only one i received in my package. my name is gwen chen and wildflower if you’re seeing this send me my strawberry fields iphone 13 case!!!!
Response from Wildflower CasesDec 16, 2022
I located your inquiry and it does look like one of our customer service reps is assisting you and has provided you with the correct item. If you need further assistance please contact us, we are always happy to help!
