Wildflower CasesReviews of wildflowercases.com

If you live outside of the US, be aware that you need to pay for returns. Depending on where you live, this can become very expensive with customs fees added on. I would have liked more notice ahead of my purchase around returns for international customers.

the worst customer service i have ever EVER worked with. lost a 6 year customer this time in so tired of them.

I ordered my case over a month ago, and it still hasn't arrived at Passport's facility in California. I emailed them multiple times over the past two weeks, and got no response. The only responses I got were when I filled in the 'Contact Us' form. Even then I only got an AI response, followed by a copy and pasted response from a customer service agent, that completely disregards my intial complaint. All I was told was that 'international orders may take up to 30 business days to arrive'. It hasn't even arrived in Passport's facility in California! To put it plainly, either my order never shipped, or it got lost in transit with zero communication. Customer service is completely deficient; I cannot believe I had to wait days for a copy and pasted response- that is not acceptable! I was going to wait to try and get a solution before writing a negative review, but it seems like I'm just going to have to chargeback from my bank. This isn't my first time ordering from Wildflower, in fact I ordered a case a day before this order that I'm complaining about, and it arrived within a week. Obviously something went awry with this order, but customer service is appalling so clearly this wasn't communicated. All in all, I like the cases, but be wary if something goes wrong, because you will be chasing customer service down to get a response, and you probably won't get a response ever by emailing them. Edit: I received an email stating my order was lost in transit, and an offer to reship the order. I'm very glad this managed to get resolved, and so perhaps in all customer service may just be slow. Again, I really do like the cases, and their designs, and this was the first time that I had a problem. So I guess just purchase with caution.

Case broke rather easily, but phone was protected. Worse phone case I have ever had. Customer support at this company does not exist, by phone or email, simply no response by phone and emails will get a response but will not answer any question. One of the worse companies I have ever dealt with.

I recently tried the Wild Flower case and while it looked gorgeous, I was really disappointed by its lack of protection. I dropped my phone from just hand height, and the entire back of my phone shattered completely. The case didn't absorb any impact at all, which was really surprising given its stylish appearance. It's definitely a beautiful accessory, but if you're looking for something that will actually protect your phone, this isn't it. It needs to be much more durable.

I used to order cases from here for the past few years, and they haven’t broken on me before. I’ve only been using this case for 4 months and it is already coming apart. Their quality is definitely going down, and when I emailed customer service they told me they couldn’t do anything about it:( I paid $70 (including shipping) just for it to break after a few months. so PSA the quality is going down extremely. Save your money!!!

These cases are good if you can actually get them delivered to your house. I have been waiting since September (it is now late November) for mine to arrive. I have been emailing customer service to no avail. Very dissapointing customer service. My case is missing in action and they are not willing to assist with a replacmeent or to help me track it down. They ignore emails. Not impressed.

The customer service was poor, I only got a first reply but when I sent a response to the reply I got nothing. The shipping is mid, it was rarely updated and took about 3 weeks to get here. But the case was good