Wildflower CasesReviews of wildflowercases.com

ORDER AT YOUR OWN RISK! I placed an order which went out for delivery, but it was then returned to the sender because the delivery address on the package was incorrect (although the delivery address that I included at checkout was correct). I contacted the customer service team via the website, and received an automated response to my query but have yet to hear from the actual customer service team, and it has been days. I’ve tried to contact the phone number on the website, but that appears to be a decoy number that is not managed or monitored, and the calls go to voicemail without fail. Shelled out £40 (!!!) for a phone case and I have basically just been robbed of that money and now have nothing to show for it.

Very frustrating customer service experience I placed an order and immediately realized that I had entered the wrong shipping address. I contacted Wildflower Cases right after placing the order and provided the correct address. Their support replied saying that my order had not shipped yet and that my request had been forwarded to a person for review. Despite this, the order was later shipped using the original incorrect address. I contacted them multiple times before the package was shipped and clearly explained the situation, but I mostly received automated/AI responses instead of actual help. I even specifically asked them not to ship the order until a human had confirmed the address change. It’s extremely frustrating because there was time to correct the address before shipment, and their own support confirmed that the order had not yet shipped when I contacted them. The cases are cute, but customer support should be able to handle a simple address correction before an order is shipped, especially when the customer contacts them immediately. I’ll update this review depending on how they resolve the situation.

Horrible AI emails respond. I tried calling them but nobody picked up. Horrible third party shipping service and long time. Everything was cheap.

Ho comperato una cover e una pellicola che mi è costato 57€, per due cose banali costano così tanto poi vedo che arriva dopo un mese…già ho speso così tanto e devo aspettare così tanto ho contattato il servizio clienti che è stato difficilissimo rispondermi dove ho provato a scrivere più volte dopo una settimana mi hanno risposto che non è possibile annullare l’ordine e devo fare il reso che poi devo pagare io le spese di reso mai piu su questo sito

Does not ship items out. Order sat unconfirmed but they still took my money. Good thing PayPal refunded. Their service is horrible. Lots of AI responses or chatbots with stock answers.

Horribly clunky phone case. the super thick black border makes it difficult to swipe down to see the time or notifications. DO NOT GET if you have SENSORY issues. will have to get used to this unfortunately as i paid loads of money.

They Took My Money and Never Delivered — The Worst Customer Service I’ve Ever Experienced. Absolutely appalling experience with Wildflower Cases. I placed an order over six weeks ago and never received it. They had no problem taking my money immediately when I placed the order, but after that, I was left with no meaningful communication or support. I sent multiple emails to customer service. In six weeks, I received one automated response and one response from an actual person that was completely useless and did not answer any of my questions or explain what was happening with my order. Meanwhile, the tracking information still shows that my package is sitting in Los Angeles and has not moved. At this point, I have had no choice but to contact my bank, dispute the transaction, and request my money back. Taking a customer’s money, failing to deliver the order, and then essentially ignoring them for weeks is completely unacceptable. It genuinely feels like my money was taken with no intention of providing the product or resolving the issue. This is by far one the worst customer service experiences I have ever had. I would strongly advise anyone considering ordering from Wildflower Cases to be extremely cautious.

seriously aggravated with the customer service on this team. my friend tried to return her purchase (within the given return policies), emailed twice and still hadn't gotten a response. I decided that I would email aswell after having such an amazing response in the past over shipping complications. its been a month since my friend emailed... what is happening?