Clifford
Hassel for returns
Over all, good product and my designer Jesiel Madruga was excellent. He went above and beyond to get us a deal and have things just right for us. MY ONE MAIN ISSUE which will cause me to think twice about using this company is that I did not like the quality of the pull out trashcan insert and wanted to return it. There was nothing wrong with it but it did not look like it would hold up over time. There was also no picture online to show what I was ordering. I got so much run around simply to return the item that it was a real mess. In the end they did refund the product but only under duress. The hassle was not something that I would want to go through again. For an online company, you would think that they would be better about returns.
Response from Wholesale CabinetsJan 12, 2026
Clifford, Thank you for your business and your review. We particularly appreciate your compliments on the work of one of our designers. We know that you were unhappy with one of your items, even though it fully corresponded to the online description (including the drawing on our website. Our items are typically significantly more expensive to ship than an average online purchase as most of what we sell is bulky and fragile. We also have substantial costs associated with the returns. On the other hand, we have very few returns as our customers typically know in detail what they are getting and there are rarely ever any surprises (as may be common when buying e.g. clothing online). The costs for returning items was clearly communicated at checkout. We are not sure why you claim that we were under duress. We have reviewed the e-mails and our Customer Service Manager readily offered to cover the costs for returns and waive the terms on that point for you. You sent a friendly reply back confirming that you would cover the shipping cost for the return and once we processed the refund you back tracked on this as well and demanded that we refund you that cost, which we also did without further discussion. We cannot imagine a better customer service experience than we offered, covering the substantial costs incurred by the return. We stand proudly by the customer service provided to you and would be happy to provide the same great experience to our customers going forward. All the best, The team at Wholesale Cabinets