WeTravelReviews of wetravel.com

Response from WeTravelMay 1, 2023

Hi Xenia, thank you for your lovely feedback! 😊

Response from WeTravelApr 28, 2023

Thank you for taking the time to write your feedback. We are sorry about your experience with WeTravel in verifying your account. Before I respond to this feedback specifically, kindly allow me to provide context for the broader public who read the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center. Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all. Most importantly, WeTravel takes customer data security very seriously. The documents uploaded on WeTravel are transferred via an SSL-secured connection to a secure AWS S3 Bucket. All of our processes are designed with your safety in mind - any access to your data is strictly controlled and monitored, as outlined here: https://help.wetravel.com/en/articles/414993-how-does-wetravel-handle-and-protect-my-personal-data We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users. Thank you, The WeTravel Team

Response from WeTravelMar 3, 2023

Hi Marcelo, thank you for your lovely feedback! 😊

Response from WeTravelMar 3, 2023

Hi Benny's Ireland Vacations, thank you for your positive feedback! 😊