Jim H.
Payment process is fine, but credit card fees are excessive
The payment process appears to be secure and fairly straightforward. My deduction of two stars is based on the excessive "service fees" they charge with any payment by credit card. Whether paying in CAD or USD, there was a nearly 4% markup. Fortunately, it's possible to avoid this by paying directly from a bank account by electronic funds transfer, but I have never seen credit card fees this high. Given those fees, it's much better to pay directly from your bank account.
Response from WeTravelMay 20, 2026
Hello Jim, Thank you for taking the time to share your feedback. We're delighted to hear that you found the payment process secure, straightforward, and easy to use. We completely understand your concerns about credit card processing fees. These charges are associated with our payment processing partners and help cover the costs of secure payment handling, fraud prevention, and card network services. The exact fee may vary depending on the card type, currency, and region. For future bookings, it's worth keeping in mind that bank transfer is also available as a payment option where supported. Unlike credit card payments, bank transfers do not incur card processing fees, making them a cost-effective alternative. We truly appreciate your feedback and your suggestion. Comments like yours help us continue improving the payment experience for all our clients. Thank you again, and we hope to welcome you on another trip soon! The Wetravel team.