WeTravelReviews of wetravel.com

Response from WeTravelJun 5, 2023

Hi Matty, Thank you for sharing your feedback with us. We apologize for the negative experience you had during your stag party. Please be informed that your travel provider uses WeTravel for booking and payment services. As a result, we do not have access to your specific purchase details, and we cannot view your agreement with the organizer. WeTravel is only appointed by the trip organizer as a limited payment collection agent to accept the cost of the trip from travelers. It is the sole responsibility of the trip organizer to establish service policies and provide a satisfactory experience during the trip. We apologize for any inconvenience caused and recommend reaching out to your trip provider to share your feedback in detail. The WeTravel Team

Response from WeTravelMay 29, 2023

Thank you for sharing your feedback with us. We apologize for the negative experience you had while purchasing tickets and paying through WeTravel. It's important to keep in mind that your travel provider utilizes WeTravel as their booking and payment service. As a result, we do not have any access to your specific purchase details and are unable to view your agreement with the organizer. WeTravel is only appointed by the trip organizer as a limited payment collection agent to accept the cost of the trip from travelers. The responsibility of determining service policies and providing booking-related support (as well as refunds when needed) lies solely with the trip organizer. We sincerely apologize for the inconvenience and suggest contacting your trip provider to further inquire about the status of your ferry tickets. We sincerely hope that this issue has been or will be resolved without any further delays. The WeTravel Team