Administation Takiri T.
We Travel Highly Reliable
We Travel is a highly reliable company that offers professional solutions for your tourism company.
Response from WeTravelDec 1, 2023
Hi there! Thank you for your kind feedback! 😊

WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.
WeTravel (wetravel.com) has 504 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent

Internet & Software · Los Angeles, California
Excellent

Internet & Software · San Francisco, California
Excellent

Internet & Software · San Francisco, California
Excellent
504 approved reviews, newest moderated first
Administation Takiri T.
We Travel is a highly reliable company that offers professional solutions for your tourism company.
Response from WeTravelDec 1, 2023
Hi there! Thank you for your kind feedback! 😊
surf M.
We have worked less than a year with Wetravel but the application truely understand a global business model for small business owners. It has helped us develop with payment gateway being accesible friendly for customers.
Response from WeTravelDec 1, 2023
Hi there! Thank you for your kind feedback! 😊
Tito I.
todo excelente
Response from WeTravelDec 1, 2023
Hi there! Thank you for your kind feedback! 😊
LaRae D.
I used Wetravel for 5 years, and they made a lot of money off my trips. Recently they said they were doing a compliance review. I provided them with all the documentation while my funds were on hold. Then I was told thism response "In line with international regulatory practices and our legal obligations as a payment processor, WeTravel cannot disclose the reason(s) for issuing Denial of Service. I had many trips in progress and payments due to hotels, tour companies and airlines while they held funds for the trips. I sent them copies of the invoices and they never released the money. They sent me a letter saying they would release my account funds on Oct 4th. It is the 24th and they are still holding my funds. IT IS A LOT OF MONEY, so now I have to contact the California Attorney General and obtain legal counsel at my expense. They are no longer answering my emails and they don't have a phone number. I have back to back trips this month, and they are to cause me a serious hardship. Avoid this company. I will post everywhere possible to warn everyone because of what that have done to me. I truly do not wish this to happen to anyone else. WeTravel if you are reading this, I want the funds released. I am getting an attorney and reporting your company everywhere I possibly can, starting with the California Attorney General and the Federal Government (FBI Fraud Division)
Response from WeTravelOct 25, 2023
We regret to inform you that WeTravel can no longer provide services to your business. Your funds have been released as per earlier instructions and we apologize for any delay. Please refer to the email communication sent by one of our Verifications team members for further details. You can also visit our public policy page: http://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts to learn more about our verification process and decisions. Please note that WeTravel reserves the right to refuse payment services to any user at any time, at its sole discretion. We are sorry for any inconvenience that may have been caused. The WeTravel Team
MARIA ANTONIETA R.
It has been a great tool for selling the product. To get involve with the system was an easy process due to the assistance given by Carolina Witt. I use the tool for sales and also payments to suppliers that are using also the system. The system is also great as I just create my offer on it, and it appears more professional.
Response from WeTravelSep 27, 2023
Hi there! Thank you for this wonderful feedback! 😊
Honda F.
Excellent experience and Marie Nzokirishaka was of an amazing help ! Thank you so much, Marie !!!
Response from WeTravelSep 25, 2023
Hi there! Thank you for your kind feedback! 😊
Veronica P.
WeTravel has proven to be an invaluable tool that has significantly streamlined our customer service operations. The platform's user-friendliness is exceptional, and we truly appreciate the wide array of tools it offers, allowing us to effortlessly craft captivating trip pages, seamlessly handle payments, set up payment plans, efficiently manage bookings, and promptly settle accounts with our suppliers. Its ease of use extends not only to our team but also to our passengers, ensuring a smooth and enjoyable experience for all.
Response from WeTravelSep 25, 2023
Hi Veronica! Thank you for your lovely feedback! 😊
Janay T.
This company is terrible I signed up and went verify and for no reason at all now my account is blocked. When I went to ask about it I got this as a response "In line with international regulatory practices and our legal obligations as a payment processor, WeTravel cannot disclose the reason(s) for issuing Denial of Service. However, as detailed in our public verification policies linked in your Denial of Service email: “WeTravel reserves the right to refuse payment services to any user at any time at its sole discretion.” no reason at all I have a reputable business with a PayPal and checking account. Smh
Response from WeTravelSep 15, 2023
Hi Janay, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced when verifying your WeTravel account. Before I address your feedback, let me provide context for the general public reading the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users. Thank you, The WeTravel Team