Weston & Finch Reviews | Read Customer Reviews of westonfinch.com

Weston & Finch Reviews | Read Customer Reviews of westonfinch.com

Weston & Finch reviews

74 approved reviews, newest moderated first

Susan B.
Jul 22, 2026
Received my order and I do not like it…
Received my order and I do not like it and I want to return it. I have sent several messages and emails to no avail. The shoes were very cheaply made and did not fit properly. I was led to believe I could return the shoes so I filled out the form but with many attempts could not get the return address. Sad part about us. I have a second pair coming. S Brown
Response from Weston & FinchAug 9, 2026
Hi Susan, We’re sorry to hear about your experience and apologize for the frustration caused. We’d like to clarify that your return request has already been approved, and we have sent an approval email with the return instructions. Please check your inbox, including your spam or junk folder. If you’re still unable to locate the email, please contact us directly with your order details at [email protected]. We’re here to assist and will be happy to resend the return information and help you through the process. Thank you for your patience, and we hope to resolve this for you as quickly as possible. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Ethan Spalding Violet R.
Jun 28, 2026
The customer service was wonderful
The customer service was wonderful. They helped me with my return and totally took care of me.
Response from Weston & FinchJun 29, 2026
Hi Ethan, We truly appreciate you taking the time to share your experience. Your support means a lot to us and we look forward to serving you again soon! Warm regards, Sarah – Customer Support Manager Weston & Finch
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Grayson G.
Jun 27, 2026
They were amazing
They were amazing! I bought a pair of white leather belvani loafers for $100 and even though the shipping took long, when it finally arrived it was great quality but it was too big so I put in an exchange for the next size down and they let me keep the current pair while only covering the small shipping cost and when the second pair arrived it was also slightly too big so again I did the same thing and they were very generous and let me keep that pair also while giving me the next size down. Very generous company, good response time and customer service, great quality goods! Highly recommend 10/10!!
Response from Weston & FinchJun 28, 2026
Hi Grayson, Thank you so much for your amazing review! 😊 We’re really happy to hear you loved the quality of your Belvani loafers and that our team could help make the exchange process easy for you. It means a lot to know you felt supported along the way. We truly appreciate your patience with the sizing and shipping, and we’re glad everything worked out in the end. Enjoy your loafers, and we’re always here if you need anything in the future! Warm regards, Sarah – Customer Support Manager Weston & Finch
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john R.
Jun 18, 2026
I purchased a pair of shoes that were…
I purchased a pair of shoes that were the wrong size…W&F processed the return in a timely manner…I then used the credit to purchase a watch…the whole process went flawlessly
Response from Weston & FinchJun 21, 2026
Hi John, Thank you so much for sharing your experience and for your kind words. We’re really glad to hear that your return went smoothly and that you were able to use your credit toward your new purchase. It’s great to know everything worked out well for you. We truly appreciate your support. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Beck H.
Jun 18, 2026
Good customer service
You have to pay for return shipping and a restocking fee, so be aware of that if you are rolling the dice on sizing, but they have good, responsive customer service so you aren't operating in a vacuum.
Response from Weston & FinchJun 21, 2026
Hi Beck, Thank you for your feedback and for your kind words about our customer service team. We appreciate your comments regarding return shipping and restocking fees and will review this as part of our ongoing efforts to improve the customer experience. We truly appreciate your support and understanding. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Kristin M.
Jun 16, 2026
The shoes are super cheap, duplicate color sent
The shoes are super cheap. They also sent me two of the same color vs the two colors I ordered. In addition, I paid for package protection. They have never let me exchange the duplicate product for correct color. Do not order this brand. I got them on sale, and they are worth half of the sale price in quality. Not a good product.
Response from Weston & FinchJun 17, 2026
Hi Kristin, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’ve already reached out to you via email so we can look into this further and help resolve the issue. To assist us in reviewing everything accurately, could you please share a few photos showing both pairs of shoes you received? Once we have this, we’ll be able to properly investigate and work toward a resolution for you as quickly as possible. We appreciate your time and look forward to helping resolve this. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Scott M.
May 28, 2026
Complete Scam – Fake Sizing, Low-Grade Plastic Crap, 1-Month Shipping Delay
Do not waste your money on Weston & Finch. This is a classic bait-and-switch operation running cheap overseas garbage through a polished website. I ordered a Men’s US Size 13. What finally arrived after a month-long shipping delay wasn't even close to a 13—it is easily two full sizes too small and completely unwearable. The materials are incredibly cheap, low-grade, and smell heavily of chemicals. They are deliberately misrepresenting standard sizing to trap buyers. To make matters worse, their customer service expects you to pay out of pocket to ship their mistake back overseas. If you are reading this before buying, close the tab. If you’ve already been burned, skip their customer service circus entirely and file a chargeback with your credit card company immediately for "Merchandise Significantly Not as Described." Tank this company's processor. Absolute garbage.
Response from Weston & FinchJun 3, 2026
Hi Scott, We're sorry to hear that your experience did not meet expectations. We understand your concerns regarding sizing, product quality, and shipping time. We have already sent you a resolution via email and remain available should you have any questions about the proposed solution. We also appreciate your comments regarding product details and construction, and we have shared them with our team as we continue working to improve. Thank you again for your time and feedback. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Victor R.
May 13, 2026
Every thing went correctly and…
Every thing went correctly and befficient. Great company and perfect customers' service.
Response from Weston & FinchMay 14, 2026
Hi Victor, Thank you so much for your kind words and positive feedback! We’re delighted to hear that everything went smoothly and efficiently and that you were happy with our customer service. Your support truly means a lot to us, and we look forward to serving you again in the future! Warm regards, Sarah – Customer Support Manager Weston & Finch
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