West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Gus
Received the wrong item after many emails about my order not being complete and then receiving an email that it was canceled. The print was very streaky, too. Kind of a bummer over all.
Response from West & WillowJan 6, 2023
Hi Gus, We are very sorry about that. Upon checking, your replacement order had already been delivered. Please check your email for more information.
Georgette C.
Very responsive and resolved the issue quickly!
Casey C.
West & Willow has unparalleled customer service. They went above and beyond to ensure that our order was perfect.
Daniel D.
I have placed order three weeks ago and did not receive an update with a tracking number and the order did not meet the Christmas deadline which was needed so I am very frustrated and demanding a refund on the order
Response from West & WillowJan 6, 2023
Hi Daniel, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Riley
I ordered this product 23 days ago and it is still marked as “order placed”. I have revived no updates or status on my order and am very disappointed with this purchase.
Response from West & WillowJan 6, 2023
Hi Riley, We are very sorry about it, and we would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.
Patricia R.
YOUR WEB SITE FROZE AND TOOK WAY TOO LONG TO PLACE THE ORDER…BUT LOOKING FORWARD TO THE ITEM…FRIENDS DOG IS DYING AND IT WILL BE A WONDERFUL PRESENT…I DID RUSH DELIVERY…
Response from West & WillowJan 7, 2023
Hi Patricia, Thank you for letting us know about this. We would like the opportunity to investigate your feedback further.
Patricia P.
Frame was damaged, hook on back broken.
Response from West & WillowJan 7, 2023
Hello Patricia, We are incredibly sorry that your package arrived damaged. Upon checking, your replacement order had already been delivered. Please check your email for more information.
MAT
Still waiting on response because frame was damaged but aside from that and quick unexpected delivery time during holidays and the item ordered itself was great
Response from West & WillowJan 5, 2023
Hi there, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
