West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tanisha D.
Still have not received the picture! Ordered 11/28…first order was damaged and can’t get a response regarding the replacement.
Response from West & WillowJan 6, 2023
Hi Tanisha, We are sorry about that. Upon checking, your replacement order had already been delivered. Please check your email for more information.
Debbie C.
My order was beautiful and exactly what I wanted for our son of his gorgeous two pitties. Unfortunately our framed photo came damaged. But your team was VERY quick and even responded on Christmas Day when the gift was opened and we saw the broken frame. Your team quickly ordered us a new one and had it shipped to my sons address rather than my home where he was visiting. Very helpful customer service and beautiful product. I would order for myself and recommend to friends, not just for the beauty & quality but the rare excellent customer service.
Joel
Physical puc arrived 12/18. Digital download I purchased link does not work. Submitted service request on the 19th. Its the 27th, after Christmas, and link still diesnt work and havent even re eived a single response on the issue.
Response from West & WillowJan 6, 2023
Hi Joel, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.
Matt R.
My order was canceled and would not of been ready by Christmas time. Which isn’t a deal breaker but when checking on it it said it was canceled and I have yet to receive a refund.
Response from West & WillowJan 6, 2023
Hi Matt, We're really sorry for the confusion about the canceled notification, as it was an error in our system. Upon checking, your order is on its way!
Kelly Z.
Have not received digital download or product I know product takes 3 weeks but for the digital download that should’ve been sent already and I’m told to just email back if I haven’t received the link by time I get my order which is still at least a week out from even being sent
Response from West & WillowJan 6, 2023
Hello Kelly, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Sufyan A.
Good experience, easy to navigate
Amanda B.
Customer service was amazing and the pet portraits came out great. I ordered a pillow for my sister and a portrait for my husband and everyone loved them, the artists did a great job!
JD S.
Customer service follow up, they made sure I was happy with the product (initially I wasn't) and took the necessary steps to rectify any issues at no additional cost!
