West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Desiree P.
I ordered my portraits in plenty of time to recieve them for Christmas, Two weeks before the West & Willow deadline. Today is 12/28 and I still have not recieved them. It is very disappointing.
Response from West & WillowJan 7, 2023
Hi Desiree, We are very sorry about that. Upon checking, your order had already been delivered. Please check your email for more details.
Monica S.
I never received my order and can not get in touch with anyone
Response from West & WillowJan 7, 2023
Hello Monica, We are sorry about that. Upon checking, your order is on its way! Please check your email for the tracking details.
Matt
Edith made the customer service experience very enjoyable. The picture came out great! I would definitely recommend!
Sara
I haven’t received my order yet and I have not gotten a response to my email about it either.
Response from West & WillowJan 7, 2023
Hi Sara, We are sorry about that. Upon checking, your order had already been delivered. Please check your email for more information.
Angela T.
LOOKS NOTHING LIKE MY DOG… doesn’t even look like the same bread. Incredibly disappointed!
Response from West & WillowJan 7, 2023
Hello Angela, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority, so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back to us at your earliest convenience.
Lee
Easy to order on the app and flexible options for what you need.
Geraldine T.
Great rendition and truly captured her personality!
Jeanean V.
Better than expected
