West & WillowReviews of westandwillow.com

I ordered two posters - one of my Shih Tzu/Maltese and the other of my son's Shih Tzu. My son's dog looked awesome and the coloring was great. My dog had more brown/tan coloring which didn't look like the black/white/gray dog that he is. I e-mailed customer support and the photo was recolored and fixed within a day. It just shipped, and I should be receiving it any day now. Great experience with customer service and their prompt response in addressing my issue.

Turnaround time was great. Quality of the product is awesome. The picture I provided was not used as I intended

Beautiful picture. Was so spot on to my actual fur baby!

My picture came out so nice! My dogs both passed away, a mother and daughter pair. I am so happy to have this beautiful picture to remember them. It was beautifully done.

Customer service was horrible and not helpful at all

Shipping was prompt in this picture looks exactly like the photos I sent in

The picture of my dog I sent West & Willow turned out exactly like the purchased image. It was better than expected! Highly recommend them, artwork is amazing! Only suggestion I would have for them is to be more careful about their frames - I purchased mine with the largest black frame they had to offer and although it's not damaged there are scratches/scuffs on the black corners of the frames that you can see if the light hits it right.

My picture came and my pup's name wasn't exactly centered. I emailed West & Willow and they responded the same day! They sent a proof with the correction and they are replacing it for free! Great customer service! Thank you West & Willow!