Nicole P.
Left disappointed
was extremely excited to receive my order in the mail, but when I opened it, it was not my artwork. The dogs looked nothing like mine and had different names. I also had to inquire about receiving the digital image because it was never sent when they process the order. When they did finally send it it was again someone else’s dogs. The customer service isn’t great because there is no phone number and you email them and they tell you they’ll get back to you in 2 to 3 days and then when they reply ask you a question .. you give them the answer and then Itll be another 2 to 3 days so I still have not received the correct artwork of my dogs my digital copy or a refund
Response from West & WillowNov 23, 2025
Hello Nicole, We sincerely apologize for the inconvenience. Our support team is currently reviewing your issue and will assist you as quickly as possible. Thank you for your patience.